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Customer Service Ambassador, Treasures

DBS
China Shanghai
1-4 years

job goals (why position) Principal Responsibilities (What does the job do) Main responsibilities (the main job What is the content) * Audit and compliance monitoring 1. Comply with the Bank's policies, standards, codes of practice/ Pro

Skills :

Customer Service Manager

Orange
China Shanghai
5-8 years

about the role Be the main point of customer contact, for all customer operational issues. Responsible for generating & presenting monthly customer reports including measurements against Customer SLAs on Quality, Change, Capacity and Performance o

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Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital financ

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Customer Service Ambassador

Standard Chartered
Hong Kong
Not Specified

The Role Responsibilities Strategy * To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches. Business * To generate business through cross selling banking pro

Skills :

Customer Service Manager

Orange
China Shanghai
5-8 years

about the role Be the main point of customer contact, for all customer operational issues. Responsible for generating & presenting monthly customer reports including measurements against Customer SLAs on Quality, Change, Capacity and Performance o

Skills :

Customer Service Officer

Citi
China Shanghai
5-10 years

Job Description : The Client Mgt Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of indu

Assistant Customer Service Manager

DBS
Hong Kong
3-6 years

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and s

Skills :

Project Engr II, Tianjin, HPS, PMT

Honeywell
China Tianjin
Not Specified

Be part of a team assessing and driving achievement of program specific performance within Honeywell [insert SBG]. You will partner with world class engineers and leaders to develop program cost, schedules and milestones, define technology roadmaps,

全作伙伴助,广告(北京)

Amazon Web Services (AWS)
China Beijing
Not Specified

DESCRIPTION Job summary . 毕业时间:2022年10月 - 2023年9月之间毕业的应届毕业生 . 投递须知: 1 填写简历申请时,请把必填和必填项都填写完整。交简历之就无法修改了哦 2 学校的英文全称请准确填写。 Amazon is seeking strong candidates for its Associate Account Executive (AAEs) Program to drive the success and continued gr

全作伙伴助,广告(上海)

Amazon Web Services (AWS)
China Shanghai
Not Specified

DESCRIPTION Job summary . 毕业时间:2022年10月 - 2023年9月之间毕业的应届毕业生 . 投递须知: 1 填写简历申请时,请把必填和必填项都填写完整。交简历之就无法修改了哦 2 学校的英文全称请准确填写。 Amazon is seeking strong candidates for its Associate Account Executive (AAEs) Program to drive the success and continued gr

全作伙伴助,广告(北京)

Amazon
China Beijing
Not Specified

DESCRIPTION Job summary . 毕业时间:2022年10月 - 2023年9月之间毕业的应届毕业生 . 投递须知: 1 填写简历申请时,请把必填和必填项都填写完整。交简历之就无法修改了哦 2 学校的英文全称请准确填写。 Amazon is seeking strong candidates for its Associate Account Executive (AAEs) Program to drive the success and continued gr

全作伙伴助,广告(上海)

Amazon
China Shanghai
Not Specified

DESCRIPTION Job summary . 毕业时间:2022年10月 - 2023年9月之间毕业的应届毕业生 . 投递须知: 1 填写简历申请时,请把必填和必填项都填写完整。交简历之就无法修改了哦 2 学校的英文全称请准确填写。 Amazon is seeking strong candidates for its Associate Account Executive (AAEs) Program to drive the success and continued gr

Advertiser Support Associate, CS Sponsored Ads

Amazon
China
Not Specified

DESCRIPTION Job summary The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary interface between Amazon and it's Advertisers. The associate will be responsible for providing accurate solutions to the is

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Customer Service Job Vacancies

Customer service is one of the most important department for any product or service-based organization. In almost every Industry, the customer service executives act as the mediators between the customer and the company. They make sure to resolve the problems with the services and products of the company and are usually the only point of contact for the customers.

The Job role of a customer service executive is quite comprehensive and requires utter patience level. These professionals are the front face for customers and are the ones who make the image of the company in their minds. So, if you are the one who has good command over communication skills and are polite enough to handle people all day long then this is the perfect profession for you. To help you make your decision better, here is complete guide about this profession.


What are the educational requirements to get a customer service job?

This is a dynamic job role and needs the employee to have potential for efficient communication and patience. Although, this is a very important job role but there are no set criteria for educational qualifications. To be a customer service executive a candidate may take-up any degree of graduation if he or she wants to work for international companies and if he or she wants to work with domestic organizations then can start his or her professional journey after class 12th board examinations.

This job gives complete flexibility to the potential candidates and expects them to polish their communication, dedication, focus and to have a short learning curve. So, to be a customer service associate one needs to work more on his or her technical and soft skills.


What is the scope of customer service jobs?

Customer service is an important function as most companies spend time, energy and cost in manager their pre after sales services. This profession has good scope in growing countries like India. According reports, customer service will be at its peak in year 2026.

India itself is a big consumer market and to handle such crucial queries these companies are on a constant look out to hire the best professionals who may handle their customers diligently which will help to form better image in market. So, this is the right time to step in this career.


What are the job responsibilities in a customer service job?

  • Customer service executive answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints.
  • Provide chat service, e-mail service and backed work.
  • Maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken. Process forms, orders and applications.
  • Follow up to confirm that requests are passed and actions are taken for customers.
  • Mention unresolved customer complaints or different requests to particular departments for further actions.


Which tools can help you to take-up customer service jobs?

  • CRM software (Customer relationship management): Telemation e-CRM, Blackbaud The Raiser's Edge, Salesforce software, Austin Logistics Call Tech.
  • Query software and database interface: Oracle software, Data entry software, Microsoft Access, Customer service knowledge Electronic mailing system: IBM Notes, Microsoft Exchange Server, Astute Solutions PowerCenter, Microsoft Outlook.
  • ERP software (Enterprise resource planning): Oracle JD Edwards EnterpriseOne, Microsoft Dynamics, SAP, Intuit QuickBooks Enterprise Solutions.

 

What are the skills required for a customer service job?

  • Active listening: To understand customers on calls, emails and chats it is important for candidates to have active listening skills. This will help them to focus on the minute details that the customer provided and will make the process error free.
  • Polite communication: Politeness while speaking on call, chat or email is very important in this profession the candidates who wants to get this job should have polite way of speaking both in oral and written form of communication.
  • Proactive service orientation: The service professional should be proactive in helping customers. This will create better image of company in customers mind.
  • Reading comprehension: Understanding written communication and paragraphs in emails and backend documents related to work.
  • Critical thinking: Using rational understanding and reasoning to recognise the strengths and weaknesses of substitute solutions, deductions or approaches to solve problems.


What salary one may expect in a customer service job?

  • As an entry-level Customer Service Representative (CSR) with less than 1 year of work experience one may expect to make an average total salary of ₹300,476.
  • At early stage of career as Customer Service Representative (CSR) with 1-4 years of work experience one may expect to earn an average total pay of ₹440,798.
  • Reaching mid-career as Customer Service Representative (CSR) with 5-9 years of work experience one may expect to draw an average total salary of ₹671,350.
  • Becoming experienced Customer Service Representative (CSR) with 10-19 years of work experience one may expect to earn an average total salary of ₹939,641.
  • Finally, once one reaches his or her their late career i.e. 20 years and higher, the employees may expect to earn an average total salary of ₹12,00,000.