VP Service, APAC

VP Service, APAC

Morgan Philips HK Ltd
10 - 13 Years
Not Specified

Job Description

Job Description :
Job description of
APAC Vice President, Service
Company background:

  • Our client is a global engineering group, public company, HQ in Europe.
  • The company designs and manufactures automation and electrification technologies that are used to operate mobile equipment.

Job location:
  • Shanghai, China

Report to
  • Global President, Service Division

Scope of the role
  • Define and develop the long-term regional sales service strategy in line with the Division President goals & guidelines.
  • Full Profit & Loss Responsibility for all service business executed in their assigned region.
  • Worldwide Product responsibility for Service Product Engineering, spare parts management and data analytics.
  • Ensure proper execution of the service scope in the assigned region.

Key responsibilities
  • Understand service market tendencies and the service potential from the company and competitors’ installed base.
  • Define the service and spare parts sales objectives and customer satisfaction goals according to the Division President guidelines.
  • Develop and drive long-term service offerings, including spare parts, through analysis of Customer needs within the region.
  • Support productizing service offering and ensure a standard service proposal is offered with every project.
  • Direct and coordinate the Service Directors and Managers in order to reach their assigned service sales targets.
  • Ensure service KPIs, including revenue and EBIT, are met for the service organization within the assigned region.
  • Lead the Service Execution Centers (SEC) under its regional responsibility to ensure internal Customer satisfaction targets are met as per Division President guidelines.
  • Deploy standards and global processes.
  • Ensure proper allocation of capabilities in the Field Service organization.
  • Ensure EHS compliance in all the countries of the assigned region.
  • Support the development of standardized O&M manuals with the Center of Excellence (CoE)
  • Define and promote spare parts lists and maintenance programs for their assigned Service product worldwide.
  • Take ownership of eradicating non-conformities identified on site and related to the product design.
  • Assess, develop, train and inspire service operation to achieve outstanding business results.

Key r
  • More than 10 years solid experience working with global leading automation & mechanical companies
  • Full P&L responsibility in service sales & operations management in APAC region
  • Proven managerial experience
  • Experience in negotiating international contracts
  • Worked in a multicultural environment
  • Strong interpersonal skills
  • Excellent communication skills
  • Fluent in English

  • Engineering degree or equivalent background required
  • MBA background will be a plus

Morgan Philips HK Ltd

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