VAT Account Manager

VAT Account Manager

Shanghai China
0 - 50 Years
Not Specified

Job Description

Job Description :
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Summary of Responsibilities
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
· Evangelize, deliver information on programs, products via phone, email etc.
· Maintains acceptable performance metrics such as quality, productivity and first contact resolution.
Basic Qualifications :
· Experience within a customer service environment. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Work with partners to drive adoption and implement our solutions.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude.
· Exemplary performance record, particularly with regard to quality & productivity.
· Required skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
· Proficient in both English and Chinese communication
Preferred Qualifications :
· Committed seller advocate, drive process & tool improvements.
· Success managing dynamic account portfolios.
· Experience with global tax or European Value Added Tax (VAT).

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