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UPS Trade Compliance Supervisor

United Parcel Service Singapore Pte Ltd
Not Specified
Not Specified

Job Description

The Trade Compliance Supervisor manages the brokerage site's financial performance. He/she organizes and prioritizes workloads and maintains standard operating procedures (SOPs) and ensures compliance. He/she supports operations, monitors and communicates operation's performance, manage operations to meet customer deadlines, and maintains a close relationship with customers.

Ensures Compliance and Quality Process

  • Evaluates quality performance to identify process improvements and increase quality levels.
  • Ensures customs regulations and requirements are adhered to during the entry filing process.
  • Monitors compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.
  • Recommends process improvement solutions and develops quality standards to improve quality and work processes.
  • Evaluates the effectiveness of process improvements to recognize and reward top performers.
  • Provides feedback to external and internal customers to ensure awareness of service quality.

Supervises Account Management Process

  • Monitors daily productivity to ensure clients expectations are met.
  • Serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines.
  • Communicates key performance indicator results to clients to assist in identifying areas of improvement.
  • Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
  • Maintains clients profiles and standard operating procedures to ensure the brokerage team has client requirements documented.

Supervises and Develops Others

  • Determines employees’ training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Budget Management

  • Determines financial resources required to meet goals. Allocates funds. Identifies and resolves discrepancies between available and required funds.
  • Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.
  • Creates new budgets; identifies and takes corrective actions to bring areas in line with budget; appropriately allocates available funds.
  • Advises others on budgeting issues; evaluates the budgeting process to ensure equitable distribution of funds; anticipates and proactively addresses budgeting issues; identifies new tools to facilitate the budgeting process; establishes financial targets.

Report Generation

  • Accesses appropriate databases, writes information queries, and produces customized reports. Interprets and clarifies data, as necessary.
  • Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others.
  • Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.)

Education/Work Experience

Bachelor's Degree or Intl Equivalent - Required

At least 5 years experience in custom brokerage sector

Requires fluent oral (English, Mandarin) and written (English, Simplified Chinese) communication, attention to detail, organizational, problem-solving and trouble-shooting skills

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