UPS Global Logistics & Distribution Supervisor

UPS Global Logistics & Distribution Supervisor

United Parcel Service Singapore Pte Ltd
Hong Kong
Not Specified
Not Specified

Job Description

Job Summary

The candidate supervises many of the daily activities for an account, department, or station of a warehouse operation, ensuring inventory accuracy, adherence to quality standards and effective staff management for Post Sales and/or Distribution accounts. He/She ensures performance goals are met and supervises inbound flow, inventory control, and outbound flow questions, tracks customer activity, compiles statistics and completed compliance audits. He/She manages operational efficiency and ensures work completion in an operational area. This position supervises hourly employees.

Job Responsibilities

Contributes to Customer Satisfaction

• Manages workload by delegating, prioritizing, and researching to ensure customer deadlines and contract requirements are completed.

• Tracks customer activity to provide information for the resolution of customer concerns and inquiries.

• Leverages knowledge of customers business to identify new business development opportunities for UPS.

Vendor Management

• Identify and explore suitable vendor to support CL operation, including warehouse, outsource labour & truck

• Establish vendor partnership and ensure services capability to match UPS expectation.

• Vendor Cost, Services and Performance Management

Process Improvement

• Reviews existing operational processes to identify inefficiencies and cost reduction opportunities.

• Completes corrective action plans to address deficient areas in both operation and technology

• Acts as primary contact for resolution of system issue to monitor system performance and ensure proper system maintenance

Performs Inventory Control

• Conducts training on inventory cycle counting and inventory reconciliation to ensure employees use a consistent and accurate approach to inventory control.

• Performs periodic physical inventory audits to validate inventory status.

• Researches inventory discrepancies to identify root causes and develop process improvements

Job Requirements

- Degree or above, preferably major in Logistics or related disciplines

- Minimum 5-year work experience in Logistics, Freight Forwarding or Express industry

- Demonstrates familiarity with core service offerings and interests in operation technology

- Identifies the impact of a problem; recommends improvements to existing processes or programs

- Demonstrates project management skills; identifies areas of risk and properly communicates to related parties

- Good command in both written and spoken English and Chinese

- Hands-on computer knowledge in MS office

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