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Transition manager / Service Delivery Manager

Tata Consultancy Services
Hong Kong
14 - 20 Years
Not Specified

Job Description

Responsibilities


  • Acting as the prime interface for senior management for service transition planning and reporting.
  • Conducting a detailed due diligence on the scope of work and specific areas to be transitioned
  • Coordinating service transition activities across projects, suppliers and service teams (working with project managers and other personnel as required).
  • Maintaining and monitoring progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks
  • Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design package.
  • Ensuring that playback sessions are conducted to confirm understanding and ability to manage independently
  • Responsible for overall delivery
  • Responsible for identifying, analyzing, measuring and managing project risks.
  • Holding weekly internal and external meetings on progress of project and delegating task to team members to complete the project in time.

Technical Skills Must Have

  • Transition management
  • Project management
  • Vendor management
  • Contract management
  • Release management
  • Resource management

Technical Skills Good to Have
  • AS/400

Soft Skills
  • Interpersonal and communication

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.

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