Teller Shanghai RGL Sub-branch HSBC China

Teller Shanghai RGL Sub-branch HSBC China

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Job Description

Job Description
Wealth and Personal Banking (WPB)
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.
We are currently seeking an experienced professional to join our team.
In this role, you will:
This is a branch based customer facing role providing the first point of contact for HSBC customers and are responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs
Primary responsibility is to service customer base by handling cash withdrawals and deposits
Treating customers fairly is at the heart of everything they do with a high level of energy and be driven to achieve challenging targets.
Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate
To perform accurate and efficient counter service duties and to offer a high standard of courteous service to customers.
To satisfy customer need, he/she is required to cross-sell appropriate products/services to them so as to improve branch profitability and multi-buy rate and be familiar with local rules and regulation to answer customer enquiry and provide good advice.
To establish and keep good relationship with valuable customers by providing one-stop counter services.
To well balance service/sales process and risk control.
The major challenge lies in the ability to deliver excellent platform service to achieve customer satisfaction, and thereby create cross-selling opportunities to improve the Bank's multi-buy rate and finally the RBWM's profitability. Creativity, good business acumen and customer-oriented attitude are therefore essential in expanding business opportunities
To be successful in the role, you should meet the following requirements:
1.Knowledge & Experience
• Bachelor's degree or equivalent experience
• Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent
• Strong communication, client focus and influencing skills
• Sound knowledge of services and the client relationship management system
• Local regulatory & license requirements
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in English and local languages
2. Accreditations
• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by HBCN
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /IC|
Issued by HSBC Bank (China) Company Limited

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