Teller , GBA

Teller , GBA

Standard Chartered
1-2 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Scope of Role:

  • Account for branch&rsquos operations counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients


  • 负责分支行的业务作项与分支行有关的工作,包括柜交易的办系统处,确项分支行工作执行的准确性,规性和完整性,执行中必须始终守并严格按照银行的内外部准则/作程/作手册/标准/集团求/监管求/法规等求,时始终高水准的客户务质与体验

Key Responsibilities/Challenges 主工作/
Business performance 业务表现

  • Support to achieve business objective at the respective branch

  • Drive or support cost optimization initiatives to achieve cost saving target

  • 助分支行实现工作目标

  • 主动倡议或助银行推进项本优化创新方案的实现

Service 户务质

  • Embed client centric mind in daily operation as well as to maintain up best in class front-line service

  • Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience

  • Achieve client satisfaction in daily branch services and operations

  • Build SCB a great place to work

  • 在日常工作中始终倡导&ldquo以客户为中心&rdquo的务念,给客户供最优质的务

  • 在务中始终秉承&ldquo以人为本,以客户为中心&rdquo的务念,并内外部客户的务体验

  • 在分支行日常对外务中,始终以客户满为务宗旨

  • 始终立志于共将渣打银行构建一个员工和客户都喜欢的公

Operations, Conduct and Risk Control 作,为规范风险控

  • Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed

  • Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution

  • Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception

  • Support Line Manager achieve good MCA rating in branch audit

  • Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank

  • Ensure all required certifications are obtained per internal and external requirements

  • Acknowledgeand follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection

  • Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions

  • Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct well manage client complaints & CDD

  • 负责分支行交易(柜业务)的办系统作,确执行结果完全符银行内外部项规定准则集团政策,作手册/规定外部法规法律等

  • 严格守银行在分支行起始中日终的项业务开展审核的尽求,确工作没有纰差错

  • 认真履行监管报表的报,确报内容报时间符监管银行内部作求,没有差错或纰

  • 助主管在银行内部审计中得良好的MCA (management control approach)绩

  • 时汇报或现任何异常的作现象或问题确风险最低化

  • 根银行的内外部求,确获得岗就需的项有效书

  • 知晓并严格执行银行轮岗制度作规定,认真执行并从银行就轮岗出的通知安排

  • 守银行的行为规范守则,在执行中始终守银行内控风险管机制中求员工执行的内外部项规定政策

  • 守法律法规,内部风险(包括洗钱,制,贿赂和败等风险)规政策和集团行为准则的求,妥善处客户投诉客户尽调查

Self Development 自我展与

  • Activelyparticipate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation

  • Actively participate in various campaigns related to service team and achieve the target

  • Develop multi-product knowledge and job skills to support different segments and sales channels

  • Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

  • 积与完银行安排的项培训项目,主动学习银行内部程/作手册以当地法规

  • 积与与务团队相关的项竞赛活动并达到预期目标

  • 深入学习银行产知识业技能,确业务产知识以支业务线展需

  • 根银行政策完新入人员(新员工或内部调动)的培训计划,并在求时间内通过所有评估测试

Customer Right Protection 费者益护

  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers&rsquo best interest

  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

  • Always embed Consumer Rights Protection mindset when performing daily work

  • 在日常工作中,充分解护消费者益的性,防止害消费者的利益

  • 在日常工作中,始终守与消费者益护相关的法规求,且确完相关培训

  • 在日常工作中,始终谨记以护消费者益为基础执行工作

Our Ideal Candidate

  • A university degree with 1-2 years of related banking experience prevails

  • Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

  • A team player who shows initiative and assertiveness

  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

  • Good command of both spoken and written English and Mandarin

  • 大学本科学历,1-2年银行从业相关验优先考虑

  • 熟悉银行产务求财险产

  • 具有良好的团队作精神主动定

  • 有上进心,自我激励,断高知识储备和技巧,以满足工作求

  • 具有良好的中英文写作和语能力

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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