Technical Support Representative - Japanese

Technical Support Representative - Japanese

Other - Taiwan Taipei City
1-2 years
Not Specified

Job Description

Minimum Qualifications:
  • Demonstrates the ability to work under pressure and a can-do attitude
  • Must be willing to primarily cater phone calls, aside from chat and ticket channels
  • Must have good understanding and working practice of Customer Service- Helpdesk Support;
  • Must have good wired internet connection OR have stable wireless internet connection in their area
  • Native Japanese speaker
  • B2 Level in the English Language for spoken and written

a) Take phone calls, chats, and emails with requests for support;
b) Offer services tailored to customer needs at the highest standard of performance;
c) Consolidate customer interest with products and services offered by the client company;
d) Solve incidents mentioned by the Client to the extent that solutions are included in the project-specific database; in case there is no solution mentioned, escalate the issue to a higher-level technician, who will provide the solution, or to the direct manager, the specialist having the duty to transmit a solution to the customer; the specialist always remains the only connection between the user/customer and the client company;

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