Technical Product Support (TPS) Engineer III - (E3) - MDP

Technical Product Support (TPS) Engineer III - (E3) - MDP

Applied Materials South East Asia Pte Ltd
2-5 years
Not Specified

Job Description


Key Responsibilities
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
Role Requirement
  • AMAT MDP hardware experience is preferred
  • Semiconductors work experience 2 years or with master degree
  • Be willing to travel domestically

#LIQualifications
Education:
Bachelor's DegreeSkills
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Additional Information
Travel:
Yes, 50% of the TimeRelocation Eligible:
No
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Job Details

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Function:

IT

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