Tech Service Delivery Manager

Tech Service Delivery Manager

Kelly Services Hong Kong Ltd
Hong Kong
Not Specified
Not Specified

Job Description

Job Description :
Assist Service Delivery manager to achieve the following:
  • Governance and management of outsourcing vendors (internal and external)
  • Perform Vendors and applications services level review according to Master Service Agreement (MSA)
  • Risk review and site visit according to Information and physical security requirement of the Bank
  • Ensure all operations of service providers compile to regulatory and groups requirements
  • Track the progress of the risk identified and mitigation actions until closure

Assist Application Change Management:
  • Support/review assess change requests in accordance to the Bank standard
  • Regular reporting to business and IT management

  • Experience in IT development and/or support environment, vendor management or outsourcing management
  • Good understanding of information and physical security standard, operational risks, Business continuity management
  • Good knowledge of IT Quality and process improvement plan
  • Confidence in dealing with internal and external auditors, IT support, risk and compliance expertise
  • ITIL certification will be an advantage

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