Team Leader - Guest Room

Team Leader - Guest Room

Hyatt
Shanghai China
Not Specified
Not Specified

Job Description


Summary :
*§与客房部副一起准备周工作安排表,确其映行业需求和主的绩效指示。 Work with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. §记录万能钥匙的使用和放情况。 Issues and keeps record of master keys. §准备并分房记录表。 Prepares and issues Room Status Report. §分开床务的任务。 Distribute Turndown amenities. §负责客房务员的工作分和具体责。 Assign duties and responsibilities to Housekeeping Attendants - Rooms Cleaning. §为公共区域务员分任务和责。 Assign duties and responsibilities to Housekeeping Attendants - Public Areas. §根上一个次的报告收集必的信。 Collect report from previous shift Floor valets. §交接工作,跟进未尽事宜。 Obtain and follow-up handover work from previous shift Floor valets. §客房检查。 Inspect guest rooms. §检查务员的开床务的水平。 Check the standard of Turndown services by Attendants. §根房状况与厅部系 。 Liaise closely with the Front Office regarding guestroom status. §上报并跟进维修和养工作。 Report and follow up on repairing and maintenance. §通过电时更新房。 Update room status via telephone interface system. §上报客人的投诉。 Report guest complains. §上报失和的物。 Report lost and damaged items.
(续)
Operational (continued) §确准备好日预抵贵宾房间特殊求房间长客的房间,并确房间内放置适当的欢迎赠。 Prepare appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms. §确务符牌标准的基本求,适时供更多供选择的牌务。 §Ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §扬 群策群力的精神,确客房务员与其他部门在工作中相互支活通。 Ensure Housekeeping Attendants - Rooms cleaning work in a supportive and flexible manner with other departments, in a spirit of We work through Teams. §对于客户满度调查的结果作出馈并确实相应的改善措施。 Provides feedback on the results of the Hysat and ensures that the relevant changes are implemented. §根员工敬业度调查的结果,确相关改进措施的执行 Respond to the results of the Associate Engagement Survey and ensures that the relevant changes are implemented. §监控天迷你的酒水消耗。 Monitor the daily mini bar usage. §确根需周对布毛巾客用消耗等进行预订,时补充库存。 Ensure that the par order for linen, towelling, guest loan items and guest amenities are daily replenished. §检查公共区域,饮部门外围区域,办公室,洗手间和车场的生情况。 Conduct checks on Public Areas, F&B outlets, offices, toilets and car park. §检查外包工作的进行情况。 Conduct checks on works carried out by Contractors. §与承包商负责人调并检查其工作。 Coordinate and inspects with Contractor’s Supervisor on work carried out by Contractors. §确多功能厅洗手间在会议的干净整。 Ensure function rooms and toilets are clean before commencement of function. §计划并排定周期性的工作,例如,洗地毯,和彻底清工作。 Plan and schedule cyclical work works such as, carpet shampooing, and high dusting. §确周期性清工作如期进行。 Ensure scheduled periodic works are carried out.

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