Team Leader for Content Moderation Account

Team Leader for Content Moderation Account

1-1 years
Not Specified

Job Description

Job Description:
You will do a quality verification activity in accordance with the company
You will do a quality verification on processes and project requirements
You will do a quality verification on inconsistencies, implementation of measures for remedial, and improvement whenever necessary
You will create and develop quality reports, analyses, and implements improvement opportunities as requested; and agreed with management, within the deadlines agreed
You will escalate to the higher management any inconsistencies found at a quality level and you will suggest improvement approaches
You will give quality feedback and coaching sessions with required follow up actions
You will develop and implement quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement
Minimum High School Diploma
Advanced level of English & Mandarin(written and spoken);
Minimum 1-year experience performing quality tasks, preferably in a BPO environment
Excellent verbal, written, and interpersonal communication skills
Outstanding customer service skills, proactivity, and dedication to providing exceptional service. Ability to manage demanding timelines
Availability to work 24/7 shifts. Residence in Taipei area
Foreigners currently residing in Taipei with existing work visa are welcome to apply
Work from Home capable – no devices will be provided
Internet Speed: 5 Mbps minimum
PC Specifications minimum - Intel Core i3/AMD Ryzen 3 with 8 GB RAM
Headset for team meetings
Temporaily work from home
We have for you:
Content moderation and soft skills initial and continuous training;
Product-specific training on tools, processes, and procedures used by the project;
Career growth across different departments;

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