Support Escalation Engineer-Mooncake PaaS

Support Escalation Engineer-Mooncake PaaS

Shanghai China
3-6 years
Not Specified

Job Description

Job Description :
Mooncake (National Cloud in China) Support is part of CSS GCR which focuses on providing commerce, presales and technical support for Microsoft Azure across China, where Azure is one of the fastest growing service of Microsoft.
We are looking for a customer focused Service Engineer passionate about site up, availability, and supportability of Azure platform. This role will be accountable for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components, concepts (Azure Platform, Azure SDK, migration), and work directly with customers, Customer Support, Live Site Teams, and Engineering and supportability.
• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues
• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
• Stay up to date on the leading technologies and technical certifications. Contribute to product improvement and participate in pre-release activities and BETA programs.
• Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers
job qualifications:
  • good communications skills and the ability to present complex technical issues clearly and concisely to a general audience.
  • passion for technology, problem solving, and customer supportability.
  • application development & debugging experience with one or more languages or frameworks: .net core,, java, node, python, php and ruby, wordpress.
  • hands-on development/implementation experience on opensource software and microservice frameworks, docker, nginx, tomcat, apache etc.
  • system administration on os (windows, linux) and networking.
  • hands-on experience on ci/cd pipelines and processes with tools like jenkins and devops.
  • has a basic understanding of microsoft azure paas services such as cloud service, micro service, storage, cache, service bus etc.

additional qualifications:
  • bs in computer science or engineering preferred.
  • at least 3 years development experience.
  • at least 2 years of technical support experience including experience in a customer facing or customer technical support role.

Job Details

About Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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