Supervisor - Hotel Housekeeping

Supervisor - Hotel Housekeeping

Galaxy Entertainment Group
2-5 years
Not Specified

Job Description



Responsibilities
. Directly manage the operating units under his/her scope.
. Assigns duties and responsibilities to room attendants and housemen
. Ensures all housekeeping service standards are maintained
. Ensure Room Attendants deliver exceptional guest service
. Handles all guest and internal complaints in a courteous and efficient manner
. Maintains housekeeping logs
. Inspect guest rooms
. Prepares VIP rooms
. Ensuring maximum guest rooms are available for sale
. Reports lost and damaged items
. Reports and follow up on repairs and maintenance
. Supports departmental trainers through ongoing feedback and assistance
. Supports the skills and effectiveness of all room attendants and housemen through the appropriate training, coaching and or mentoring
. Provides feedback to senior managers on performance development in order to assist housekeeping attendants to achieve their professional development goals
. Manages mini bar working stock
. Manages guest supplies working stock
. Assist with monthly inventory
. Assist with the preventative maintenance of cleaning equipment
. Conducts proper shift hand over and communicates with fellow colleagues
. Maintain an effective inventory record by conducting regular physical inventories
. Maintain a professional working relationships with all colleagues
. Perform other duties as required
Requirements
. Minimum secondary level education
. 2 years Supervisory experience of Senior Room Attendant level
. Sound Computer skills
. Ability to work under pressure
. Ability to work in a team environment
. English speaking/writing skill

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