Sr Technical Support Specialist

Sr Technical Support Specialist

Thermo Fisher Scientific
5-8 years
Not Specified

Job Description


Job Description :

Global Sr Technical Support Specialist (TEM)
144002BR
Mission
The Global Sr Technical Support Specialist (TEM) is member of the GTS APR team. This group is responsible for the 2nd line support within APR region, installation assistance, handling complex technical escalation and the remote support.
The Global Sr Technical Support Specialist is mainly responsible for providing technical support to enable quick and proper solutions to problems in the field. To successfully do so, the specialist will have to develop close relations with colleagues from other GTS teams, application team and the field service. He/she can work independently under stress-situations (time-pressure, expectations), understands the importance of customer satisfaction, and succeeds through dedication, enthusiasm, technical capabilities and enabling a network of expert people within Thermo Fisher Scientific.
The Position
Specific deliverables associated with this opportunity include:
  • Provide 2nd line technical support up to system level of TEM products. This means phone and email support as well as traveling to customer sites and repair down tools that are under escalation. This also includes training the onsite engineers while doing repairs.
  • Provide remote support to our FSE's as well as customers.

Position Requirements
The successful candidate will possess the following combination of education and experience:
  • University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
  • At least 5 years experience in high-tech industry environment in service, development, or manufacturing
  • At least 5 years experience in TEM operation, technical support, or application
  • Experience with project management is a plus.
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy.
  • Self-starter who is also highly productive when not supervised.
  • Traveling (30% - 50% of working time)
  • Fluent in English (verbal and in writing) other language skills are an asset.
  • Good skills in communicating, persuading, inspiring, developing and motivating are required to interact with other people.

Competencies
  • Customer Focus
  • Communication
  • Systematic Problem solving
  • Planning / Prioritizing & Goal setting
  • Decisiveness
  • Tolerance of Ambiguity
  • Teamwork
  • Energizing others
  • Flexibility
  • Decision making and Problem Solving.
  • Gets Results
  • Relationship building
  • Influence & Persuasion

Job Summary
  • Position

Global Sr Technical Support Specialist TEM
  • Job Type

Full-Time

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Job Source : jobs.thermofisher.com

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