Service sales officer

Service sales officer

Not Specified
Not Specified

Job Description

Job Description
Telesales to create opportunities proactively
* Phone sales to core 2 and core 3 customers including maintenance contract conversions,
renegotiations and new digital services. Can sell VB repairs through campaigns
* Proactive creation and development of customer relationships
* Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team
(e.g. cross-selling)
* Responsible for making courtesy calls
* Takes care of inbound and outbound telesales
* Ensures successful conversions with existing and new maintenance customers
* Driving execution of her/his individual sales plan
* General responsibilities for all core 2 and 3 customers
* Responsible for gathering relevant information about market and competitors while interacting
with customers
Renegotiation and cancellation prevention
* Renegotiates expiring contracts proactively, if any
* Responds and resolves cancellation risks
* Defends price escalation and resolve issues
* Monitor and resolve suspended contracts if any
Complaint and query handling
* Solves complaints with the rest of KONE team
* Handles queries
* Supports the finance function in money collection
Support sales people
* Qualifies leads and plans and schedules visits for farmer
Data quality and communications to ensure customer experience
* Coordinates technical problems with supervisor and technicians
* Coordinates with supervisor and technicians in case of technical problems or new opportunities
* Monitors the leads and new opportunities in CRM and assigns them to right person
* Follows customers not visited calls and identifies level of satisfaction and opportunity
* Documents the customer and contact information, maintains customer data
Responsibilities in modernization sales:
* Identifies, develops and follows up existing opportunities of modernizations while calling
customer for maintenance topics
* Can sell VB Repairs in campaigns
* Follows up the modernization opportunities forecasted for the month and pushes for
appointment for salesperson
* Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
* Coordinates with supervisor/technicians when site survey is required before new offer for
modernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required

About KONE

Did you know KONE moves over one billion people every day In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

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