Service Engineer

Service Engineer

2-5 years
Not Specified

Job Description

Job Summary: You will be responsible for the Technical Service in the assigned area
MainTasks & Responsibilities
  • Carry out routine repair/maintenance instrument work
  • Independently completethe installation, maintenance and basic trouble shooting according to the technical manual
  • Improve the customers'satisfaction and loyalty
  • Comprehensive understanding of related service SOP and strictly implement them
  • Proficiently use tools such as Rexis, Grips and improve the service skills by continuous learning
  • Update the maintenance data timely and accurately according to the requirements of service SOP
  • Coordinate with applications, customer service, and other personnel to acceleraterepairing and problem shooting
  • Develop service handbooks and bulletins based on field investigations, engineering changes, and product knowledge
  • Provide acommunication link between the customer and the company to ensure effective service to customers, and handle customer's complaint
  • Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees, including team members, customers and distributors

Basic Requirements of the Job
  • You should have minimum qualification require disdiploma in Electronic, Electricalor Mechanical
  • Good command of English in both spoken and written
  • Good command of MSoffice software application
  • At least 2 years related experience.
  • Service Expertise
  • Planning&Organizing
  • Customer Orientation&Relationship Management
  • Internal Cooperation&Coordination
  • Product&Applications Expertise

Job Details

About Roche


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