Service Engineer

Service Engineer

Roche
2-5 years
Not Specified

Job Description


Job Summary: You will be responsible for the Technical Service in the assigned area
MainTasks & Responsibilities
  • Carry out routine repair/maintenance instrument work
  • Independently completethe installation, maintenance and basic trouble shooting according to the technical manual
  • Improve the customers'satisfaction and loyalty
  • Comprehensive understanding of related service SOP and strictly implement them
  • Proficiently use tools such as Rexis, Grips and improve the service skills by continuous learning
  • Update the maintenance data timely and accurately according to the requirements of service SOP
  • Coordinate with applications, customer service, and other personnel to acceleraterepairing and problem shooting
  • Develop service handbooks and bulletins based on field investigations, engineering changes, and product knowledge
  • Provide acommunication link between the customer and the company to ensure effective service to customers, and handle customer's complaint
  • Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees, including team members, customers and distributors

Basic Requirements of the Job
  • You should have minimum qualification require disdiploma in Electronic, Electricalor Mechanical
  • Good command of English in both spoken and written
  • Good command of MSoffice software application
  • At least 2 years related experience.
  • Service Expertise
  • Planning&Organizing
  • Customer Orientation&Relationship Management
  • Internal Cooperation&Coordination
  • Product&Applications Expertise

Job Details

About Roche

在罗,自100个国家的100,000员工断推动康医疗行业的进步。我们一工作,使罗为了世界领先的以研为基础的康医疗集团。我们的功于创新求知和多元化,也于我们把相互间的差异作为一优势。为了新医疗康领域,罗设定了远大的计划,学习和展,并断寻找与之志的伙伴。罗供平等的业展机会。

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