Service Engineer

Service Engineer

2-5 years
Not Specified

Job Description

You will be responsible for the Technical Service in the assigned area
Main Tasks & Responsibilities:

  • Carry out routine repair/maintenance instrument work

  • Independently complete the installation, maintenance and basic troubleshooting according to the technical manual

  • Improve the customers satisfaction and royalty

  • Comprehensive understanding of related service SOP and strictly implement them

  • Proficiently use tools such as Rexis, Grips and improve the service skills by continuous learning

  • Update the maintenance data timely and accurately according to the requirements of service SOP

  • Coordinate with applications, customer service, and other personnel to accelerate repairing and problem shooting

  • Develop service handbooks and bulletins based on field investigations, engineering changes, and product knowledge

  • Provide a communication link between the customer and the company to ensure effective service to customers, and handle customer's complaint

  • Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees, including team members, customers and distributors

Basic Requirements of the Job
  • You should hold minimum qualification required is diploma in Electronic, Electrical or Mechanical
  • You should have at least 2 years related experience.

Job Details

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