Service Engineer - Field Service

Service Engineer - Field Service

Thermo Fisher Scientific
3-6 years
Not Specified

Job Description

Job Description :

JD-Service Engineer - Field Service
Position Summary:
Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo Fisher products meet performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Fisher Scientific.
  • Prepare, schedule, coordinate and monitor the assigned project
  • Lead the team for on-site service to provide the best quality of service to customers.
  • Perform overall quality control of the work (budget, schedule, plans, personal performance) and report regularly on project status
  • Provide/Update all necessary operation and maintained workplanreport etc. to management or customer.
  • Prepare, organize and attend Customer meetings to ensure project implementation and delivery.
  • Strictly follow all safety and administration policies and ensure the the following of all delegated persons
  • Provides highly positive, effective, prompt and responsive communication to customers, service team, sales team and project team.

1. Bachelor degree, majored in mechanical, electrical engineering, material, petroleum engineer or related.
2. 3+ years working knowledge of analytical instrument, related with material characterization will be perfect.
3. Be patient, self-motivated, can work under stress.
4. Be skillful at fixing technical problems, strong ability in hands-on job.
5. Be willing to travel in China extensively and work with a flexible time frame.
6. Good at communicating with both internal and external parties..
7. Acceptable English, can write and read emails in English, communicate with foreign engineers for technical issues.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

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