Service Delivery Manager

Service Delivery Manager

NexusCorp Limited
Hong Kong
15 - 20 Years
Not Specified

Job Description

Main Accountabilities:

  • Accountable for managing service delivery
  • Focussed on customer satisfaction across the relevant customer base
  • Ensure systems and review structure for SLAs and client satisfaction are in place and effectively enforce SLA adherence
  • Provide expert problem management support to difficult, high profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit 
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value
  • Ensure resources, capabilities and capacity to meet both existing and new business demand
  • Maximize account growth opportunities
  • Champion team-working, re-use, knowledge sharing and promote the increased use of Shared Services capability
  • Provide support to new business opportunities. Take an active role in bids and support the transition and implementation of new business (including new service offerings)

About Recruiter

Functions : Banking, IT

Industries : Banking/Accounting/Financial Services, Insurance, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer, Business Analyst, Project Manager, Program Director

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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