Senior TPS Support

Senior TPS Support

Citi
Shanghai China
3-6 years
Not Specified

Job Description


Job Description :
Key Responsibilities:
  • Provide user support for mission critical trade capture system.
  • Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
  • Perform same day and next day position break analysis and reconciliations.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Develop and maintain technical support documentation.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Ensure all productions issues are logged and updated as per the Support team policies and procedures.
  • Effectively share information with other support team members and with other technology teams.

Development Value:
  • Ability to work as part of a truly global team.
  • First class technical and business training from well-established team.
  • Gain experience in liaising with Trading/Sales & Middle Office Counterparts.
  • Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Knowledge/Experience:
  • 3+ years’ experience working in a support environment.
  • Business knowledge/ understanding of financial markets and products, Preferably Credit and Rates Cash Flow
  • IT/spreadsheet/analytical/modelling skills)
  • Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
  • Extensive Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries
  • Preferably previous experience of electronic markets and straight through processing.
  • Good analytical skills & attention to detail

Skills:
  • Basic Business knowledge/ understanding of financial markets and products.
  • Preferably IT/spreadsheet/analytical/modelling skills)
  • UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
  • Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
  • Good analytical skills & attention to detail

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Job Family Group: Technology
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Job Family:Applications Support
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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