Senior Product and Customer Insights Manager, Customer Experience Strategy Japan

Senior Product and Customer Insights Manager, Customer Experience Strategy Japan

7-10 years
Not Specified

Job Description


Job summary
Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the Consumer and Seller experience across our different Amazon businesses Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience Strategy team in Tokyo.

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers advocate and influence their experience on Amazon!

Your responsibilities will include:
. Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
. Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
. Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers experience
. Team: support hiring and on-boarding of new team members and contribute to our high-performing culture

The right candidate will:
. Have a passion for continuously improving customer experience
. Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
. Have significant creativity and excellent business judgment
. Have a strong sense of urgency and commitment
. Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
. Be a problem solver who always thinks about what to do next
. Have excellent analytical capability

. Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment

  • At least 7 years of work experience, or a master's degree and 5 years of work experience, or an equivalent combination of education and work experience

  • Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
  • Strong communicator with experience in facilitation across all levels skilled at addressing both large and small audiences across multiple leadership levels and functions
  • Strong oral English language communication skills, including experience discussing and reviewing results with senior management

  • Excellent English writing skills, able to produce and finalize complex documents
  • Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firms
  • Japanese language skills (reading, writing, speaking) at the Japanese-Language Proficiency Test (JLPT) Level N2 equivalent or above
  • Experience living and/or working in Japan
  • Advanced degree (e.g., MBA) preferred

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Gender Identity / Sexual Orientation.

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About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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