Senior Officer - Customer Service

Senior Officer - Customer Service

Kelly Services Hong Kong Ltd
Hong Kong
2-5 years
Not Specified

Job Description


Job Description :
Our Client, a reputable virtual bank is seeking a Contract Customer Service Representative to support their operation.
Responsibilities:
  • Responsible for the overall daily operation
  • Perform the full range of customer service duties; provide customer service and assistance to the public; answering Banking enquires by phone and email.
  • Handle enquires / complaints of customers.

Requirements:
  • Diploma/ Associate degree holder or above
  • Minimum 2 years of retail banking / phone banking experience
  • Experience in customer support service is highly preferred
  • Retail banking staff is also highly preferred
  • Good at English, Cantonese and Mandarin languages
  • Knowledge in using MS office
  • Good communication and interpersonal skills

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