Senior Officer, Customer Contact Center (Outbound)

Senior Officer, Customer Contact Center (Outbound)

Prudential Financial, Inc
5-8 years
Not Specified

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that can shape, an inclusive workplace where ideas are valued and a culture where can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.Provide the quality service to our customer in professional way through various outbound activities and programs.
Job responsivities:
  • Communicate and coordinate with relevant parties to obtain and evaluate all relevant information. to response to customers enquiries, concerns and requests about insurance products and services by making outbound calls follow up with insurance consultants if necessary.
  • Ensure all outbound calls in compliance with the regulatory and internal requirements by following operations procedures and to identify and resolve customer dissatisfaction and find out an effective solution to minimize any business risks assist in improving operational efficiency and organizational effectiveness.
  • Proactively build long term trust with customers by showing empathy and maintain customer loyalty through the outbound activities (i.e. surrender / premium holiday conservation).

Job requirements:
  • University graduate
  • 5 years of experience in Customer Service / Call Centre experience
  • IIQE license will be an advantage
  • Good written/spoken English/Chinese (including Mandarin)
  • Microsoft Office
  • Good written/spoken English/Chinese (including Mandarin)
  • Microsoft Office
  • Customer focused
  • Highly organized and able to meet tight deadline
  • Able to adapt to changes and work under pressure

Job Details

Employment Types:



Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York. We are proud to be one of the 380 companies across 11 sectors included in the 2021 Bloomberg Gender Equality Index. The reference index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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