Senior Manager, APAC Lead, PARS SPX

Senior Manager, APAC Lead, PARS SPX

10-13 years
Not Specified

Job Description


Job summary
The Selling Partner Experience (SPX) team within Product Assurance, Risk and Security (PARS) is looking for a Snr. Manager to support the development of a globally consolidated, consistent end-to-end strategy to improve the selling partner compliance experience and execute that strategy in-region as the dedicated leader in APAC. In this role, you will work across PARS compliance, business, and tech teams to deliver a strategy and multi-year roadmap for improving SPX in APAC and aligned with the global strategy.
PARS (SPX) mission is to develop a singular best-in-class set of experiences that cut across organizational lines and create a mechanism for SPs, both Sellers and Vendors, to action all compliance related matters in one location. We aim to make compliance a non-issue for well-intentioned SPs by simplifying knowledge of regulations, demonstration of compliance, and access to services.

Key job responsibilities
To deliver on this mission, we require a globally consistent and cross-PARS SPX strategy. However, there are regional nuance where dedicated leadership is required. The successful candidate will 1) drive an overall strategy improving SPX in APAC, 2) create standards and frameworks for cross-org consistency while keeping in mind regional preferences, 3) maintain those standards, and 4) report out on progress. This includes:
. Leveraging common processes establishing, maintaining and maturing standardized PARS wide program standards, policies and procedures and communication processes across APAC.
. Defining PARS-wide methods to measure and track the success of the SPX strategy against defined goals and reporting within APAC.
. Addressing prioritized program SPX pain points PARS-wide by improving and simplifying all content across PARS programs in APAC.
. Coordinate SPX initiatives across relevant seller-engagement teams.
. Identifying opportunities to automate or semi-automate manual customer-facing and internal business processes and procedures using Amazon's tools and technology, improving tools, features and reducing SP friction, enhancing self-service tools and improving efficiency, engagement and the overall Selling Partner Experience.

The right candidate will lead a centralized in-region SPX team to deliver a content strategy, seller engagement strategy, VoSP, and metrics reporting while maintaining alignment with the global org.


. Bachelor's degree.
. 10+ years of program management experience to bring clarity and focus, define clear goals and objectives, analyze data, assess processes, program plans and operations requirements and drive decision-making and risk management while managing complex, cross-functional initiatives.


. MBA or Master's Degree.
. Experience/certification in Lean/Six Sigma Manufacturing methodologies preferred.
. Proven ability to manage multiple, competing priorities simultaneously.
. Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel.
. Good communication skills.
. Demonstrated experience delivering results in an ambiguous environment
. Understands how to incorporate the Voice of the Customer (VoC) to develop and deliver critical solutions to improve the Selling Partner Experience.
. Can develop or evolve strategy with attention to detail to conduct analysis, identify gaps and opportunities in procedures, and drive innovative, efficient solutions.
. Strong analytical and quantitative skills.
. Clear and concise verbal and written communication skills, while building consensus and partnering successfully with customers, stakeholders and team members.

Job Details

About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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