Senior Digital Project Manager

Senior Digital Project Manager

FWD Life Insurance Corporation
8-11 years
Not Specified

Job Description

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.
FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.
If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

  • Act as project lead to plan, deliver, and manage end-to-end digital transformation and ecommerce projects with IT teams, business users and other key internal and external stakeholders to achieve business goals

  • Review and identify customer journey of all platforms and formulate strategy to uplift customer experience

  • Manage user acceptance testing, support implementation and go-live issue resolution, and oversee post-launch BAU tasks

  • Develop and formulate project strategy and roadmap based on business insights, data analytics, to improve customer experience and operational efficiency

  • Oversee the implementation of digital platforms and solutions, assess the impacts & provide recommendations.

  • Manage resource allocation and balance project scope, time, and cost.

  • Study and understand market trend and technology development to suggest and drive potential digital initiatives and features

  • Perform stakeholder management and communicate effectively with decision makers, steering committee, vendors, and end users

  • Identify, track, monitor and communicate project-related issues, scope changes, variances, risks, and contingencies that may arise during the course of project

  • Facilitate cross functional teams to solve complex business problems and deploy innovative solutions


  • Bachelor degree or above, major in IT related discipline is preferred

  • Minimum 8 years of experience in digital transformation and project management roles

  • Experienced in managing end-to-end project life cycles and leading projects involving multiple internal / external stakeholders

  • Proven experience in delivering digital transformation projects using Agile / Scrum methodologies in complex environment

  • Exceptional communication, project management and organizational skills. Proven ability to multitask and manage multiple projects at a time

  • Experience in E-commerce is a definite advantage Insurance / Consultancy background is a plus

  • Be analytical and budget awareness with great attention to details

  • Obsessed with an excellent customer experience

  • Good at stakeholder management and people management

  • Good command of both written and spoken English and Chinese

Candidate with less experience may be considered as Digital Project Manager.

Job Details

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Who we are Established in 2013, FWD is the insurance business of investment group, Pacific Century Group. We currently serve over 5 million customers across pan Asia. In fact we're now one of the fastest-growing companies in one of the fastest-growing markets in the most dynamic region in the world. Find out more at Our vision FWD is a different kind of insurance company. Led by our customers. Driven by technology. And our vision is simple: to change the way people feel about insurance. So we offer a new kind of insurance. It's easier to understand, easier to buy, and easier to claim. This isn't the way insurance usually feels. But we're not your usual insurance company. Life at FWD We want you and your career to thrive with us. That's why we offer competitive benefits in a dynamic, fun and pro-active environment that nurtures fearless innovation. Our people Our teams come from a surprisingly wide variety of industries and backgrounds, because we place a high value on the different perspectives which having a truly diverse pool of talent and experience brings to the party. Our values - committed, innovative, proactive, open and caring - define who we are and what we do as we work together to bring our vision to life, every single day. We're always excited to hear from potential new colleagues who share our passion and vision, so if any of these descriptions sound like you then we'd love to talk to you. Challenger. Help us throw out the rule book and look at our industry through a different lens. Join us in our bold vision as we build a new kind of company for a new kind of customer. Champion. Be part of an organisation that believes in the value of trust. Because we know that each promise we keep turns into something far more powerful. Innovator. Here's to those who love to solve a problem - who see them as challenges rather than roadblocks. We guarantee that each and every new idea will not only stretch you but will also truly make a difference - to our customers as well as our industry. Caring for our communities At FWD we have a strong sense of responsibility and care for the communities in which we work. So we encourage our employees to be part of something bigger by giving back to their communities through our Community Care work - our corporate social responsibility programme. If you want to hear about other roles within FWD, follow us on LinkedIn

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