Senior / Customer Service Specialist- Insurance Service Centre (fresh graduate are welcome)

Manpower
Hong Kong
3 - 6 Years
204000 - 300000 HKD

Job Description


Job Description :
Our client, a well-known insurance company is looking for a Senior Customer Service Specialist/ Customer Service Officer to join its dynamic team:
Responsibilities
Handle Inbound calls from agent / IFA / Broker / customer to deliver outstanding customer experience
處來自查詢熱線的來電,以供出色的客戶體驗
Handle complaints and enquiries
處投訴和查詢
Identify customer needs and provide appropriate solutions
確定客戶需求並供當的解決方案
Provide excellent services and professional advice to customers with continuous improvement
為客戶供優質的務和專業的建議,斷改進
Collect customer feedback and report to superiors of customers problems encountered
收集客戶饋並客戶上級報告到的題
Support to teams ensure the operation smoothly
團隊的支確了營順利進行
Being trainer to bring up new comer
為新人供培訓
Requirements
Degree or diploma holder with at least 3 years relevant working experience (Banking and Financial Industry are Priority)
具有至少3年相關工作經驗的學或文憑有人(銀行和金業優先)
Less experience will be considered as Customer Service Officer
較少的經驗將被視為客戶務主任
Passed IIQE
通IIQE資格考試
Good knowledge of insurance (life, medical, fund...)
熟悉險(生活,醫療,投資相連險......)
Good communication, presentation and interpersonal skills
良好的通,演講和人際交往能力
Proficient in both spoken and written English and Chinese and Mandarin
精通英語語和書,中文和普通話
Fresh graduate are welcome
Benefit:
Incentive
5 days work, 15 days annul leave and birthday leave
Salary: $16,000 - $24,000
Work Location: Kowloon East
Interested parties please email your CV to

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