(Senior) Customer Service Officer

(Senior) Customer Service Officer

eTeam Workforce Pte Ltd
Hong Kong
Not Specified
Not Specified

Job Description


Job Description :
Job Responsibilities:
  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training

Requirements:
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Good Computer Literacy

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