Senior Customer Service Officer

Senior Customer Service Officer

AXA Group Operations Malaysia Sdn Bhd
Hong Kong
Not Specified
Not Specified

Job Description


  • Handle phone in enquiry on day-to-day activities to provide quality service to distributors and drive for result and improvement

  • Provide customer service, handle follow-up enquiries and problem solving for phone-in distributors in relation to after-sales and new business service issues

  • Follow up and liaise with relevant parties (such as supervisor, team leader or processing team) to meet distributor%26rsquo;s needs and maintain smooth operations

  • Achieve individual objective, target, service standards and KPI

  • Contribute on ad-hoc activities to uplift team efficiency and effectiveness

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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