Senior Customer Care Associate

Senior Customer Care Associate

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description


  • Handles customer inquiries from different incoming channels e.g. phone, email, digital media etc timely and tactfully

  • Provides customers with accurate product and policy service information

  • Maintains and improves quality results by adhering to standards and guidelines

  • Manages and resolves customer complaints and complex cases escalated from customer care associate

  • Provides immediate support to team members when they encounter difficulties in handling inquiries

  • Documents all inquiry information according to standard operating procedures

  • Performs ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity

  • Assists supervisor to identify and implement improvement initiatives

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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