Senior Clinical Support Specialist

Senior Clinical Support Specialist

Align Technology
3-6 years
Not Specified

Job Description

Join a team that is changing millions of lives.

Transforming smiles, changing lives
At , we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Ourdiverseand collaborativeteams are constantly pushing the boundaries of what's possible.
Ready to join us
About this opportunity
This position is responsible for handling clinical-related issues, internal and external, for Align Technology in China. Responsibilities fall in four broad categories but may not be limited to:
  1. Training of customers (internal & external) and/or speaking in clinical settings on behalf of the company,
  2. Clinical Support to customers especially on ClinCheck, attachment and troubleshooting,
  3. Contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.
  4. Closely work with clinical manager/supervisor to support key customers and lead some projects such as training, event, proofreading as assigned.

In this role, you will
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Manage day to day tasks within Clinical department
  • Provide ClinCheck review and clinical support to customers, especially key accounts.
  • Handle ClinCheck related complaint and troubleshooting.
  • Clinical Training (internal) - Establish and oversee internal clinical education (to Align employees), in particular Clinical and Sales.
  • Represent Align clinical present at academic and professional Align events to customers.
  • Provide clinical feedbacks to research project and new product launch to improve products.
  • Work with local KOL and speaker in the development of publications that can be used by AT as case studies
  • Follow departmental procedures to obtain 100% accuracy and completeness in all areas
  • Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
  • Closely work with clinical manager/supervisor to support key customers and lead some projects such as training, event, proofreading as assigned.
  • Support clinical evidence and education team to develop training material and provide high quality training to internal and external customers.
  • Spend approximate 20-50% working time to travel and support local education events, customer visit or take training.

Additional responsibilities:
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Perform other duties as assigned.

In this role, you'll need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly Organized
Action Oriented
Takes initiative
Results oriented with proven experience
Independent and able to work autonomously
Strong time management skills
Task-oriented-Quick to respond
Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
Experienced with Invisalign IDS, ClinCheck software, ClinCheck review and troubleshooting
Great communication skills
Knowledgeable on orthodontics and clinical treatment
Bachelor degree of dentistry/dental technician/Oral Healthcare
Fluent in English
More than 3-year experience as a clinical specialist or equivalent with enough Ortho clinical & product knowledge
Flexible working hour system
Sound like a good fit
Great! Click the Apply link to let us know you are interested. Not the right fit Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives . Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world iTero Intraoral Scanners and OrthoCAD digital services. Did you know Align is the world's largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

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