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Second Line Technical Support Engineer

Tribeca Technology HK Ltd
Hong Kong
2 - 12 Years
271841 - 362455 HKD

Job Description

You'll be working with hedge funds, and they tend to invest in their kit, so you can forget everything you know about XP. You won't need it here. We're an IT service provider, and given IT is what we do, we have 30 engineers on our global team, so there is no shortage of people for you to learn from. We also have an internal trainer that you can request content from, as well as a lab environment for you to practise with. You'll be the primary engineer in HK, meaning you'll be the remote hands for senior engineers, giving you exposure to complex troubleshooting.
In this role you will be responsible for all escalated desktop support issues, as well as troubleshooting the network and infrastructure of our client base. This will include troubleshooting and configuring switches, routers, firewalls, SANs and LANs, Exchange, Windows OS, VMware and vShpere servers and VOIP phones.
Your success will be measured with KPIs centred around ticket closures, call answer times and accurate logging in our ticket system. We don't limit your access to systems, so you'll never again have to pass over a ticket you know you are capable of handling.
To qualify you will need to have worked onsite providing deskside support, as well as having experience with Exchange 07 – 13 and Windows Servers 08 – 16, and switches, firewalls and other networking equipment.
The benefits you will be provided include a training budget to go towards the professional development of your choice, a mobile phone, a laptop, 32 days annual leave including bank holidays and medical insurance.
Please apply now. Everybody will receive a response.

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