SCSO

SCSO

eTeam Workforce Pte Ltd
Hong Kong
1-4 years
Not Specified

Job Description


Job Description :
Job Responsibilities:
  • Provide market-leading service experience that includes, general enquiry, insurance coverage questions, complaint management and claim status for direct customers and key partners
  • Conduct outbound service calls, offering phone insurance enrollment services to customers and policy retention activities
  • Explore cross-selling opportunities, where appropriate
  • Manage email correspondence address customer enquiries
  • Perform policy administrative activities in support of key business strategies
  • Support ad hoc job duties related to customer service, as required

Requirements:
  • At least 1 year experience in customer service or call center, preferably in Insurance Industry
  • Good command in both spoken and written English and Cantonese
  • Proficiency in Mandarin is a plus
  • Proactive, independent, self-motivated with strong interpersonal
  • PC literate in MS Word, Excel and Access

Job Details

Industry:

Function:

IT

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