Sales Operations Analyst III

Sales Operations Analyst III

Thermo Fisher Scientific
Hsinchu Taiwan
4-8 years
Not Specified

Job Description

Job Description :
The Position
This position has a coordinating role for various processes and provides communication to all involved disciplines. This position contributes to the Thermo Fisher Scientific MSD's quarterly bookings & revenue figures and implements the mission of the team 'You sell, we handle' to support sales in the field through administrative activities.
Responsibilities and deliverables include:
  • Daily Sales Support to assigned regions on pre-sales (examples: configuration issues; compatibility issues; availability & contract terms and conditions review)
  • Operational Support to bookings & revenue issues. Joining weekly revenue meetings to get visibility on unclear orders and take action or define ownership
  • Organization Customer Witnessed Acceptance Test (CWAT). Owner of planning; agenda; invitations and hosting customers and account management visiting factory location. Coordination of transport, lunches, VIP dinners etc. Documenting and monitoring follow-up test protocol. Main deliverable is a signed-off CWAT protocol by customer which means green light to ship tool
  • Events Support. Ownership of various logistics & service scenarios for events. Includes monitoring status CAPEX; inventory control and interfacing with all involved disciplines (Marketing; local organizing committees, Service management. etc.)
  • Back up Support to other Sales Operations team members on order processing and telephone support
  • PO and contract review and order processing of upgrade orders. Includes data entry and communication to the customer
  • Quotation Support. Management of line items and data to be added to the CRM data base to enable clean quotes by Account Management.
  • CRM 'Help Desk function'. Assist account/sales management with CRM handling. Not IT specific but more functional support. Become super user to train the field and act as information resource for IT/Business Analysts.
  • Capital Equipment order management experiences is preferred

The Requirements
This position is ideal for a person who like to work within a dynamic and hectic environment with WW networking, including contacts with customers directly.
The successful candidate will possess the following combination of education and experience:
  • Typically requires 4-8 years of experience.
  • Typically a higher secondary education is required, or a combination of education and experience that demonstrate the required skills.
  • IT Skills (Microsoft packages, ERP system experience (SAP, PeopleSoft, CRM) highly desired - knowledge of Team Track systems benefits to the execution of the job
  • Purchase Order review competence (terms & conditions)
  • Knowledge of International Trading (Export, local requirements, tender procedures) is required
  • Highly Organized approach to work (coordination- and prioritizing skills, self-supportive)
  • Attentive to quotation and order details and accurate in processing of data via the various IT systems. Needs to understand that his/her output is vital to execution of an order and customer satisfaction.
  • Understands global and local processes and takes initiatives for process improvements where applicable.

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