Rooms - Front Office Manager

Rooms - Front Office Manager

Marriott International
China
Not Specified
Not Specified

Job Description


Job Description :
Job Category Rooms and Guest Services Operations
Location Shanghai Marriott Hotel City Centre, Lot 559, Xizang Road Central, Huangpu District,, Shanghai, Shanghai, China
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation No
Position Type Management

Start Your Journey With Us

万豪酒店是万豪国际集团的旗舰牌,布全 500 多个地区,正在断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过供佳的选择精致的风格和精心设计的细节,帮助我们守这一承诺。凭借您的技能和想象力,我们将一创新和塑酒店业的未。
作为上海最大规模的万豪牌酒店,上海雅居万豪酒店于2011年11月24日正开业,其座于的城市中心,于西中路,毗邻人民广场和人民公园。步行至京路步行街仅需30秒,也步行至上海的著景点 —— 外滩,州河新天地。
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
(Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.
SPECIFIC DUTIES
工作任务 :

  • Ensure daily operation is smooth and is manned by sufficient manpower at all times.
    确部门日常作平稳并且始终人员充足。

  • Be aware of the duties and responsibilities of all associates in order to lead the department efficiently.
    了解部门员工自的责和工作以便有效领导整个团队。

  • Conduct monthly department meeting and act on feedbacks, suggestions to ensure a better work environment for all associates.
    组织安排月度部门例会并按照馈和为员工造一个良好的工作环境。

  • Ensure all associates abide by the policies and procedures of the department and hotel.
    确所有员工都守酒店和部门的规定作程。

  • Check on condition of equipments in the front office to ensure they are in working conditions and up to standard of corporate image.
    检查 厅部设备,确其处于工作状且符公形象。

  • Monitor daily occupancy for better room inventory control.
    监管日客房率以控制房务本。

  • Ensure all associates are aggressively scouting for new Marriott Rewards members.
    确所有员工积招募万豪礼的新会员。

  • Check daily Executive Summary to ensure all incidents are resolved promptly, and to do any follow-up with guest as and when necessary.
    检查日综摘以确所有事务都能顺利解决且必时为顾客作跟进。

  • Monitor purchases of the department and ensure monthly expenditure is in line with the budget.
    监管部门采购以确月花费控制在预算之内。

  • Review and fine tune all policies and procedures for the department as and when required.
    必时检查并调整所有的本部门规定和作程

  • Respond to guest comments and complains from Guest Satisfaction Survey or Guest Alert from Corporate as and when required.
    根公顾客满度调查中的评价和投诉进行必的馈。

  • Plan department’s budget with Director of Rooms and Director of Finance annually.
    与房务总监或财务总监制定年度预算。

  • Be the systems manager for Opera in the resort and liaise with Opera support for any back ups and baseline updates.
    担当酒店的Opera系统负责人并为一切备份和基础级络Opera软件的技术支方。

  • To be conversant with Opera, Marsha, PABX, key card system and other software used by the hotel in order to effectively generate reports, training programs and /or any requests from in-house guests.
    熟悉了解OperaMarshaPABX钥匙系统以酒店使用的其他软件以便有效制作报表培训课程并满足酒店顾客的其他需求。

  • Attend meetings scheduled by management as and when necessary such as Leadership meeting, Sales Strategy, etc.
    必时出席诸如领导层会议和销售策略等酒店安排的会议。

  • Complete all managers’ Leadership Performance Process (LPP).
    完所有的级领导表现进程(LPP)。

  • Ensure that all managers practice Managing from the lobby concept, and to ensure that Front Desk and Guest Service Managers are present in the lobby areas during peak hours and as and when necessary.
    确所有都贯彻实从大堂开始管的念,并确和宾客务必时于高峰时段在大堂出现。

  • Maintain effective service in line with the hotel’s corporate image for:
    高效务与以下的酒店公形象一致:

  • Company’s grooming standard
    公的仪容仪表标准

  • Standard Operation Procedures
    标准作程

  • Departmental Policies
    部门规定

  • Corporate Policies
    公规定

  • Ensure effective communication within the Front Office as well as other departments in achieving the hotels’ goals.
    为完酒店目标而确与厅部其他部门的有效沟通。

  • Establish good rapport with guests and improve services of all areas in front office operation to maintain high level of Guest Satisfaction.
    与顾客们建立良好的关系并在所有厅部方高务水平以维高水准的顾客满度。

  • To be able to plan, organize and prioritize daily job duties effectively to ensure the smooth operation of the front office.
    有能力策划组织并有效安排日常工作责以确厅部的平稳。

  • To ensure that all associates thoroughly understand and actively participate in exercising cost management such as energy savings, recycling, and proper use of office stationary and supplies.
    确所有员工彻底解并贯彻诸如节能回收利用和使用办公室文具办公用之类的本控制策略。

  • Work closely with Sales & Marketing and Revenue departments to achieve the highest occupancy and average daily rate.
    与市场销售和收部门紧密作,以确客房率和日房价最大化。

  • To ensure the front office operates within the operating expenses budget with effective control of the followings:
    确厅部在有效控制以下本于花费预算之内的下作:

  • Office supplies
    办公用

  • Guest supplies
    客用

  • Front office operating expenses
    厅部支出

  • Telecommunication expenses
    通讯支出

  • Overtime

  • Coordinates with Accounts department for updated credit information and to clear any outstanding accounts of guests.
    与财会部门调更新信用信以清除顾客的未结清款项。

  • Understand and embraced the operating values, mission statement and vision of Shanghai Marriott Hotel City Centre, and practice with team members.
    解接上海雅居酒店的价值观业宗旨和奋斗目标,并和团队员一贯彻执行。

  • Evaluates associates performance regularly and tackle weak areas for immediate improvements. Implement training programs in conjunction with the training department, and provides guidance to associates in a professional manner for their career-development.
    评估员工日常表现并以确时高薄弱环节。和培训部一起安排培训课程并以专业的方给予员工的业规划以指导。

  • Ensure guests’ needs are attended promptly and efficiently with follow-up as and when necessary. Be a positive role model for all team members.
    确顾客的需求得到必的满足和跟进。以身作则为团队员树立积的榜样。

  • Coordinates with the Director of Services, Revenue Manager and Director of Engineering in blocking rooms for maintenance purposes.
    与务总监收以工程总监调为维护客房而存房间。

  • Embrace a sense of ownership towards all equipment of Shanghai Marriott Hotel City Centre, and that they are handled and used in a caring manner. Any sightings on property equipment that are mismanaged or vandalized are to be reported to the Security department immediately.
    对上海雅居万豪酒店的设施设备以主人精神的度确其被心地交接和使用。看到任何当管或破酒店设施设备的行为都应立报告防部。

  • Ensure the importance of safety and security of all guests and associates are well understood. To liaise and work closely with security department in handling any incidents of crimes and accidents within the hotel premises.
    确深入解所有顾客员工人身安全性的义。与安部门紧密系作以确妥善处任何在酒店场所生的事故外或法犯罪活动。

  • Be well versed with all emergencies procedures and be able to provide instructions and lead guests and associates to safety in the designated area for emergency situation. To have a sound knowledge on all the roles of each team member during emergencies and to delegate effectively to ensure the safety of both human and properties of the hotel. To have a detailed knowledge on various types of reports to be generated during any emergencies situations including proper auditing of guests and associates.
    熟悉了解时间处程并有能力指导带领顾客和员工在状况下往指定地点安全散。明确个团队员在处事件时的作用,有效分工以最大度地护酒店酒店顾客的人身财产安全。详细了解包括审核顾客与员工在内的状况下的报表。

  • Ensure that all associates display an excellent level of courtesy and etiquette in the presence of guests and fellow associates.
    确所有员工在顾客和事呈现出良好的礼貌礼仪。

  • Brief Front Desk Managers and Supervisors on any new policies, F&B promotions including special instructions from upper management.
    和主管传达自酒店高层管包括特殊指令在内的的最新规定和饮促销。

  • Prepares rooms forecasts and other reports for management attention, and verify morning statistics reports including accurate daily occupancy forecast.
    为酒店管层准备客房预测其他相关报表,并核实包括日预计客房率在内的晨会数报表。

  • Be an ambassador of the hotel at all times.
    时刻以酒店的形象窗为标准求自己。

  • Actively look for ways to improve and modify operation procedures to improve guests and associates satisfaction.
    积寻求更好的工作方并改进作程,高顾客满度和员工满度。

  • Any other duties as may be assigned from time to time
    其他任何定时分的任务。
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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