Rooms - Front Office Agent

Rooms - Front Office Agent

Marriott International
China
Not Specified
Not Specified

Job Description


Job Description :
Job Category Rooms and Guest Services Operations
Location Shanghai Marriott Hotel City Centre, Lot 559, Xizang Road Central, Huangpu District,, Shanghai, Shanghai, China
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

万豪酒店是万豪国际集团的旗舰牌,布全 500 多个地区,正在断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过供佳的选择精致的风格和精心设计的细节,帮助我们守这一承诺。凭借您的技能和想象力,我们将一创新和塑酒店业的未。
作为上海最大规模的万豪牌酒店,上海雅居万豪酒店于2011年11月24日正开业,其座于的城市中心,于西中路,毗邻人民广场和人民公园。步行至京路步行街仅需30秒,也步行至上海的著景点 —— 外滩,州河新天地。
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
(Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.
SPECIFIC DUTIES:
具体责:

  • Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to the Marriott standard. Carry the Basic card during work hours and know the Basic of the Day.
    时抵达工作岗,穿包括牌在内,得体并且干净的制。个人的外表和妆容必须符万豪酒店的标准。工作时间身带真挚关爱并了解当天的日旨。

  • Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
    按照酒店的政策程内部规则和标准完所有的工作责。始终守现金处程。

  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
    熟悉日常酒店的作,查看当天的活动项目安排公告并时关注所有的新程活动项目和更新。

  • Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
    在日例会中了解特殊的活动以期在日常工作中有效地处所有能生的情况。

  • Have knowledge about room rates, packages, discounts and promotions and understand how to sell different rates to potential guests.
    掌房价包价折扣和促销信,并了解如何潜在的客人推销的酒店产。

  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
    了解酒店客房,置,设施,功能和酒店供的所有其它的务。

  • Check in all guests according to the 1st Ten Program.
    按照 1st Ten 程登记入所有顾客。

  • Follow all cash handling and banking procedures to check out all customers efficiently.
    守所有现金处和银行作程高效地为所有顾客供结账退房务。

  • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
    员工应在其能力范围内完所有管层布置的任务。

  • Operate MARSHA and Opera systems including able to take same day reservations and know how to enter a reservation in MARSHA.
    作MARSHA和OPERA系统,有能力获当天预定并知如何将预订上传至MARSHA。

  • Perform guest registration and room assignment and accommodate special requests of all guests.
    为客人安排登记入,并且根客人的喜好以特殊求安排房间。

  • Be knowledgeable about Marriott Rewards and other frequent traveller programs. Responsible to scout for new Marriott Rewards members on daily basis.
    了解 万豪礼以其他飞行常客奖励计划,天负责在日常工作中招募新的 万豪礼会员。

  • Understand all hospitality guidelines and abide by its policies and procedures.
    了解所有热情好客的旨并且守其规章制度。

  • Answer the phones according to the standards of proper etiquette and as fast as possible (within 3 rings).
    按照标准礼仪,并且尽能快地接电(铃三声之内)。

  • Handle mail and messages properly and on a confidential basis.
    在护的基础上,正确处邮件和讯。

  • Know how to handle the procedures of opening/closing of safe deposit boxes.
    熟知如何处贵物寄存的作程。

  • Ensure the front desk and back office areas are clean at all times. Utilize spare time to upkeep and tidy the work area. Keep computer equipment clean and free from dust at all times.
    时确办公区域干净整,利用空余时间打扫并维护工作区域环境整。计算机设备始终干净无尘。

  • Assist all guests with their problems and questions. Ensure that all guests’ problems are resolved by using the L.E.A.R.N. process.
    帮助客人解决他们的疑问,确顾客的问题都是用 L.E.R.A.N.模解决的。

  • Assist fellow associates in their jobs to ensure that all jobs are done on time or by end of each shift.
    帮助其他员工解决他们在工作中到的问题,并且确他们的工作在下之按时完任务。

  • Have knowledge about all emergency procedures and know how to act to them as and when necessary.
    熟知紧急情况处的程,并且了解当到紧急情况的时候所需采的必措施。

  • Use your computer systems password with discretion; log off the terminal when leaving the work area.
    谨慎管自己的计算机系统密,并且在离开自己的工作区域手注销系统。

  • Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
    对城市信当地情况和景点胜地有丰富的知识,当客人有需求时,以供其相关的所有助。

  • Ensure proper credit when checking out guests and provide the guests with a zero balance invoice.
    确在客人退房时其账务正确,并且供给客人一张付讫的结账账。

  • Handle late charge according to the procedure.
    根标准程处。

  • Bank out at the end of the shift by following the blind drop procedures strictly. The front desk manager will always verify the shift closing and enter the drop in the system.
    在个次的结之,根 Blind Drop程正确投;会检查个次的员工是关,并且在系统中输入收金。

  • When leaving the front desk area, it is mandatory for the cashier to lock his/her cash drawer.
    当员工在离开工作区域时,务必银箱。

  • At all times strive to represent Marriott in the most professional manner.
    任何时候都以最专业是方展示万豪。

  • Be disciplined and alert at all times while at the front desk. Be proactive and greet guests immediately and act before being asked. Focus on guests needs when attending to them.
    在,任何时候都守纪律并注力集中。积主动,始终先于顾客其致。在顾客始终关注其需求。

  • Perform all three shifts (AM, PM, Night), and complete the shift checklist to ensure smooth running of daily front desk operations.
    适应翻工作(早中夜),并且需完个次的检查清以确日常作畅。

  • Ability to deal with the public in a professional and courteous manner.
    有用专业和礼貌的方处公关问题的能力。

  • Ability to communicate with all managers and supervisors and fellow associates.
    有能与主管和事沟通交的能力。

  • Have sound knowledge of English and local language.
    完全掌英语和当地方言。

  • Ability to handle conflict situation in professional manner.
    能以专业的方处冲局。

  • Be highly familiar with all emergency procedures, bomb threat, fire alarm, death and evacuation plans.
    高度熟悉包括炸弹警死亡和散计划在内的所有事件作程。

  • Empowered to serve our guests by using the compensation guidelines.
    授为我们的顾客使用赔指导方针。

  • Any other duties as may be assigned from time to time by management.
    时从并完任何其他由管层布置的任务和责。
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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