Regional Head of Digital, Asia Pacific, MENAT and GTRF - GLCM

Regional Head of Digital, Asia Pacific, MENAT and GTRF - GLCM

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Job Description

Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced professional to join our team in the role as a Regional Head of Digital, Asia Pacific, MENAT and GTRF.
Role Purpose
The role of the Regional Head of Digital is a key management role at the regional and global level in context of HSBC's focus on digitisation benefiting our customers and driving internal efficiency. The role is part of the global GLCM Digital Mancom, with strategic and day to day management oversight of the regional Digital proposition across the ASP and MENAT regions and group channels for GTRF supporting CMB and GB customer segments. The role holder is expected to execute global and regional strategic program of work, enable revenue growth, manage profitability in a sustainable manner. The role plays a key part in the strategy development and execution of the WSB Digital roadmap including Strategic Business Initiatives (SBI) such as CMB BB SBI (Business Banking), WSB Self-serve initiative, and relevant digital transformation initiatives in various product areas.
Main responsibilities, not limited to, are:
  • Act as primary Digital leader within the region by providing executive oversight while maintaining stakeholder management across the business lines/product groups and senior support for Digital functional and technical capabilities in deal proposition and ongoing initiatives
  • Conduct all activities to fully align with the defined strategy for global Digital products (HSBCnet, Mobile, HSBC Connect, API and any locally managed Digital platforms) across both CMB and GBM and across multiple product / business areas to meet business and customer needs effectively
  • Ensure the global competitiveness of global Digital platforms through effective and efficient management and processes
  • Manage on-the-ground execution of key global Digital initiatives including commercialisation of new and existing products and services, act as a focal point for regulatory initiatives concerning digital platforms, transition of clients to enhanced digital capabilities and managing client interaction with Sales as required
  • Implement pricing and revenue strategy across the platforms working closely with Global Head of Digital and the Global Business proposition teams to align with customer segment strategy
  • Ensure all regional Projects and Programmes adhere to defined customer group and GLCM led Governance committee requirements
  • Provide direction and oversight to improve the Digital e-penetration and adoption of capabilities across the region, to near 100%
  • Drive a client centric, risk aware culture across the regional Digital product teams. promote positive change in response to customer insights, derived from Customer Experience Programme and other customer engagement feedback - Moments of Truth, In- Moment survey
  • Manage regional Digital business performance including Product P&L, group channel e-penetration, Treasury API utilization, mobile adoption, client issues, complaints and on-boarding
  • Work with key regional and global stakeholders to define and deliver the regional Annual Technology Plan for the region
  • Follow Risk management framework across the digital platforms against the considerable risk of Cyber-attacks, data integrity, legal and regulatory compliance
  • Ensure that the Digital proposition remains modern and ahead of the curve with intuitive usability, while enriching functionality and providing service integration. Strive to manage increasing client expectations, monitor market and technology developments and provide support for global Business Development teams

Principal Accountabilities
Impact on the Business
  • Regional executive for delivery of Digital strategy and initiatives in consultation with the global Head of Digital. Manage the digital product proposition across BBSBI, WSB Self Serve and digital transformation initiatives to ensure consistency and parity in approach, development and implementation
  • Revenue generation / retention
  • Cost management (driving e-penetration targets and digital consumption)
  • Service level and reliability
  • Position HSBC as leading provider of digital platforms
  • Risk Management / Regulatory compliance

Customers / Stakeholders
  • Stakeholder management across CMB / GB Line of Business and GLCM / GTRF
  • Provide deal support with active participation as an SME of both the functional and technical aspects of the delivery in sales opportunities across the region
  • Drive digital penetration, to ensure ease of doing business for clients, increase client stickiness and raise exit barrier
  • Provide on-going review of current functionality while also following competitor and market development in order to develop a roadmap for the addition of further services

Leadership & Teamwork
  • Regional Leadership & Management oversight of team based across ASP, MENA and UK - other geographies as needed to execute digital strategy
  • Working in partnership with the Product Management, Design, and IT teams to focus on the requirements / design / development and delivery of solution proposition
  • Ability to effectively influence and manage stakeholders across multiple global businesses, regional ExCO, Product areas, IT and HOST
  • Be the leader and catalyst so that each part of the team feeds into the other for the customer proposition to be fit for the purpose and match the emerging market trend
  • Lead, motivate and inspire the team to achieve the Group strategy and Business objectives
  • Establish cultural and behavioral excellence and develop high engagement across the team
  • Be ultimately responsible for the performance management of the team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team.
  • Share knowledge, experience and best practices with junior employees within and outside of immediate team and promote a collective culture to spread experience & best practice.
  • Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business
  • Develop appropriate retention strategy within the team's cost plan and manage succession for key roles

Operational Effectiveness & Control
  • Ensure that all project deliveries are in line with the strategic objectives of Business and global Digital and contribute to the integrated framework, providing consistent user experience across all Product lines, while enabling individual product lines to meet their specific client requirements
  • To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
  • In consultation and conjunction with Chief Control Office (CCO) and Compliance department, to implement the Group Compliance policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance embraces all relevant financial services laws, rules and codes with which the business has to comply

Role Context
  • HSBC's group channels (HSBCnet, API, Connect DBB etc) are set of digital capabilities devoted to generate efficiency to HSBC and its customers. The jobholder has full responsibility for driving and delivering Digital strategy for CMB and GBM in the region, engaging key stakeholders and levering support from other business and functional areas
  • Interacts strongly with other global and regional Digital stakeholders and partners to deliver the new concepts / product enhancements. The jobholder will be required to assist in the development and delivery of a road map for the region and specific markets aligned with the global strategy
  • The jobholder will manage the full team of regional Digital managers. The jobholder has an entity line to the Regional Head of GLCM, so there must be strategic aligned between all parties to ensure strategy fulfillment
  • Fast moving and continually evolving environment from a business, technology, risk and regulatory perspective due to the global nature of the role
  • A background in large-scale, complex programmes is essential (preferably in Digital). The flexibility required in such programmes requires a tailored and flexible approach to each sponsor and the ability to take ownership of various programmes of work
  • Driven to achieve high quality output, building plans and delivering the execution to achieve the end

Management of Risk
  • The jobholder will ensure the fair treatment of our customers that is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behavior required to do the right thing, make better digital products, sell them properly and keep them useful
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management structure, and the impact of evolving technology
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in consultation with line management and / or the appropriate department

Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with CCO and Regulatory Compliance and other risk stewards at appropriate level. The term ‘compliance embraces all relevant financial services laws, rules and codes with which the business has to comply
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with CCO and compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
Knowledge and Experience
  • Leadership exposure, preferably in transaction banking, commercial banking (industry sense) arena
  • Strong product and commercial awareness of Cash Management, Trade Finance and Markets business
  • Experience in interacting and working with multiple senior stakeholders, both internal and external, who have differing demands and expectations
  • Strong personality, capable to presenting complex arguments and achieving the correct outcome
  • Professional and positive approach with the ability to manage under pressure and manage conflicting and overlapping priorities effectively
  • Ability to conduct and facilitate 'show and tell' engagement to illustrate progress to senior stakeholders and external clients
  • The ability to engage with and win trust of customers, internal and external partners
  • Good knowledge of digital platform design and development principles
  • Diligent with attention to detail
  • Dynamic and vigorous individual who collaborates well
  • Self-motivated & self-sufficient with a can do attitude and a willingness to go the extra mile when required
  • Effective communicator at all levels, who is a team player with the ability to lead initiatives
  • Assertive, adaptable, and creative with analytical ability and logical approach to problem solving
  • Experience in leading diverse, multi cultural team and stakeholders - remotely, operating in different time zones

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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