Regency Club Team Leader

Regency Club Team Leader

Hyatt
China
Not Specified
Not Specified

Job Description


Summary :
 
Operational§确嘉宾轩顺畅高效地作。Ensures the smooth and efficient operations of the Regency Club. §检查所有嘉宾轩抵离客人的并在客人入时欢迎他们。Checks all Regency Clubarrivals and departures list and meets with guest upon check-in. §安排嘉宾轩周的排表。Produces a weekly roster for the Regency Club. §出席部门间的沟通会议,以确顺畅作并维高水平务。Attends communicative and interdepartmental meeting to enable smooth operations and tomaintain high standard of service. §确守所有物存标准。Ensures all established par stocks are adhered to. §助嘉宾轩副确嘉宾轩按照既定的念顺畅转,并始终供礼貌专业快活的务。Assists the Regency ClubAssistant Manager in efficiently running the Regency Clubaccording to theestablished concept statement providing courteous, professional, efficient and flexible service at all times. §在日常作中与客房部其他部门紧密作。Works closely with Housekeeping and other related departments on daily operations. §礼貌而高效的处客人和员工询问,对能立解决的投诉和问题,汇报嘉宾轩副。Handles guest issues in a courteous and efficient manner and reports guest complaints or problems toRegency ClubAssistant Manager if no immediate solution can be found. §确严格守收银信用程。Ensures that the cashiering and credit procedures are strictly adhered to.§确在早鸡尾酒时段,食饮料的充足供应。Ensures the replenishment of Food and Beverage during breakfast and cocktail hours is being carried out accordingly. §与客房部,确严格执行已定的清计划。Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to. §管嘉宾轩的日志。Maintains the Regency ClubDaily Log Book. §交所有客人/员工的事故报告。Submits all guest / associate incident reports. §确根部门手册的求为客人办入离店手续。Ensures all guests check-in and check-out are being handled according to the Departmental Operations Manual requirements. §确以正确的方处所有客人的信和文件,并守客人信的机密性。Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §确将客人的房间供给未被授的人,以最大度地店客人的安全。To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests. §监控评估嘉宾轩的作程,并出改进建议。Monitors and evaluates the operations and procedures in the Regency Cluband suggests improvements.
薪资生产力管
Payroll & Productivity Management§通过在整个部门内建立活的员工编制,实施高效的薪资管/资分。这将一个活的员工基数(全员工临时工)多技能多任务的原则。Exercises efficient Payroll Management / Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §指导下属确生产力水平满足凯悦设计标准凯悦酒店集团房务部手册的求。Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Rooms Operations Manual requirement. §关注改进生产力水平在接的指导下谨慎管用/薪资,确所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment§确员工掌新技术和新设备, 活处工作的时高生产力。Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. 
人员管
People Management§通过与管,根酒店制度和程以相关适用法律,对所有嘉宾轩员工进行紧密导。Through hands-on management, supervises closely all Regency Club associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §给具备能力和资的员工委派适当的工作和责任,在培养和展员工的时确标准和安全。Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained§拥护和支酒店的培训精神和以人为本的管哲学,并和嘉宾轩副进修培训展部部门培训员密切作培养和展部门员工。Embraces and supports the Training initiative and philosophies of the company and works closely with the Regency ClubAssistant Manager, Learning and Development Manager and Departmental Trainers in developing Regency Clubassociates as well as for self-development. §展并助针对高技能和知识的培训活动。Develops and assists with training activities focused on improving skills and knowledge. §确员工完全解酒店的规章制度并照执行。Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §监员工士气并供工作表现展的馈。Monitors associate morale and provides mechanisms for performance feedback and development. §进行员工年度表现展评估,供真实和准确的回馈。Conducts annual Performance Development, providing honest and appropriate feedback§将指导原则核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to all levels of associates. 
总则
General§确所有员工对酒店产知识当推广政策改的最新了解高效的内部沟通。Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §确部门的务一贯按照部门手册的标准,高效一致和礼貌的完。Ensures services provided by the RegencyClubassociates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §按求出席所有会议并作出贡献。Attends and contributes to all Meetings as required. §了解关于员工行业关系的法律法规,解并严格守员工手册中的规章制度,酒店关于防生康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety§积与员工利安全展康的活动,并给予建议咨询和真实当的馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback§确高标准的个人形象和仪容仪表。Ensures high standards of personal presentation & grooming at all time. §与客人和事基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships. §始终展现负责的管和行为,并以积的形象代表酒店管团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §根酒店行业和公的指引,回应需求改,执行任何的任务外责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

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