Project Manager (IT End-User Services)

Project Manager (IT End-User Services)

Kelly Services Hong Kong Ltd
Hong Kong
2 - 5 Years
Not Specified

Job Description


Job Description :
Successful candidate will be joining a statutory body to responsible for in house technical support
Responsibilities:
  • Provide onsite helpdesk support
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware such as printer, PC and mobile
  • Work with Service Desk System and preferred ServiceNow
  • Create/Update/Follow up of cases on Daily basis
  • Walk customer through problem-solving process
  • Run diagnostic programs to resolve problems
  • Follow up with users to ensure issue have been resolved
  • Keep Tickets I Cases /Inventory records up to date on daily basis
  • Provide AD account management
  • PC hardware replacement and installation work

Requirements:
  • High Diploma or Degree in Computer Science, Information Technology or other related disciplines
  • At least 2 years relevant working experience for OA support or system support
  • Experience in desktop or laptop hardware and configurations
  • Familiar with Windows 7, 8, 10 is a must
  • Basic knowledge with MAC OS
  • Microsoft office applications, MS Exchange email client/server, Active directory
  • Network protocols is a must I Practical knowledge of TCPIIP/DHCP/DNS
  • Client/server, MS windows domain environment
  • Self-motivated, good customer services and capable to work under pressure
  • Good command of spoken and written English, Cantonese and fluent Mandarin

Kelly Services Hong Kong Ltd

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