Program Specialist, Social Responsibility

Program Specialist, Social Responsibility

5-8 years
Not Specified

Job Description


At Amazon, we work hard to ensure that every Amazon product or service our customers purchase is made or handled in a way that ensures respect for the rights of workers throughout our supply chain and operations. Our Sustainability/Social Responsibility team partners with internal businesses, suppliers, and service providers on a continuous improvement model, researching and identifying risks in places where we source and operate, and designing solutions to help understand and mitigate those risks.

The Program Specialist of Social Responsibility/Responsible Sourcing will support strategies to ensure suppliers adhere to the highest ethical standards according to Amazon's Supplier Code of Conduct. They will engage with cross-functional teams to mitigate the most material social risks within our supply chains.

This role can be based in Shanghai, Shenzhen or Beijing.

Key Responsibilities:
. Facilitate the development of corrective action plans with suppliers and confirm resolution of non-compliance in a timely manner, where necessary.
. Provide onsite and other support in monitoring Amazon-engaged auditor's performance and maintaining their competency.
. Highlight patterns of suppliers and auditors performance and discuss recommended improvements with SR Senior Program Manager.
. Manage focused investigations for key violations or allegations, and in partnership with third party firms where deems fit.
. Support the development and enhancement of SR program execution and effectiveness.
. Provide feedback on scalable solutions to support supplier's self-learning, self-monitoring, self-improvement, where feasible.
. Proactively work with cross functional internal teams (e.g., Policy, Product, SR-Ops) to enhance and evolve SR program to drive measurable improvements on process efficiency and effectiveness.
. Acts as a change agent by influencing targeted supplier management behavior to improve working conditions.
. Participate in other SR team initiatives and programs as needed.


Bachelor's degree
5+ years of experience driving ethical/responsible sourcing within global supply chains and/or operations.
Experience and proficiency in project/program management as it relates to human rights and labor practices.
Expertise in regional and international labor standards (e.g., ILO)
Excellent verbal and written communication skills in English.
Experience influencing key stakeholders both internal and external.


Can speak, read and write any regional languages
Strong Excel, Word and PowerPoint skills
Have experience working with non-profit organizations in social sector
Strong analytical abilities
Delivering results amidst resource constraints and ambiguity.
Developing and improving policies and processes.
Communicating successfully across cultures, in writing and in person.

Job Details

Employment Types:



About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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