Production Support Engineer

Production Support Engineer

Kelly Services Hong Kong Ltd
Hong Kong
3-6 years
Not Specified

Job Description


Job Description :
Responsibilities
  • Perform 7x24 first line support for external project
  • Monitor and maintain system performance in good condition
  • Fast response to the incident cases and take the proper actions following the pre-defined procedures
  • Co-work with other teams to perform the initial troubleshooting during incident/problem management process
  • Handle service complains and keep track the ticket status until case closed
  • Assist in system documentation and preparation for required reports
  • Ad hoc duties as assigned

Requirements
  • High Diploma or Degree holder in Engineering / Computer Science / Information Technology or related disciplines,
  • 3 + years technical support working experience in ITC industry
  • Good communication skills and fluent in English, Cantonese and Mandarin
  • Able to work independently and collaborate with different teams in a proactive manner
  • 7 x 24 support and night shift required

Better to Have
  • Working level knowledge of Kibana, Zabbix, Prometheus, Linux
  • Basic concept of DNS, Ngnix, VMware, Firewall, Switch, Load balancer, RAID
  • Basic concept of K8s, Kafka, zookeeper

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