Part Time Digital Customer Service Officer - Contact Centre Business

Part Time Digital Customer Service Officer - Contact Centre Business

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Job Description

Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
數碼客戶務主任 - 客戶務中心
  • 以客為先,在客戶務中心供銀行務
  • 社交媒體和電郵件等數碼務方進行通
  • 了解客戶需求,並供相關產務和解決題的方案
  • 有責任感,時供解決方案,並於必時將客戶轉介至相關部門
  • 實個人績效目標和發展
  • 守銀行有關作風險的守則定

  • 優秀的中英文書通能力
  • 熟練使用多個電平
  • 能夠時執行多項任務與多客戶通,實高準確度和客戶與度
  • 體中文打字速度低於分30個字
  • 具備客戶務經驗者優先
  • 樂加本行的系統性學習計劃,並險投資產牌照的申請者
  • 香港中學會考或香港中學文憑考試考五科格,包括數學科中國語文科或英國語文科格,或具備更高學歷

  • 活的次擇,如在固定日兼
  • 定制個人的工作時間表,視具體情而定
  • 為個人定制培訓計劃
  • 事互助包容,注團隊作
  • 有薪年外有薪 如婚生日產
  • 退休金僱主供款
  • 醫療險障您本人女
  • 種銀行務產的員工優惠,包括貸款信貸信用
  • 支員工考工作所需的相關專業資格
  • 想晉機會

加入滙, 您將就更多
滙致力營造一個視員工且尊員工見的業文化。我們在包容與多元的環境中,鼓勵續的專業發展,供彈性的工作方與種長的機會,我們為此深感自豪。申請人交之個人資料,銀行將按照網上的隱明使用。 Qualifications
Join our Award Winning Team
Our award-winning Contact Centre Business has received multiple accolades from The Hong Kong Call Centre Association (HKCCA) across several areas such as both Inbound and Outbound Contact Centre of the Year and Contact Centre Trainer of the Year. We've also been awarded the ‘Grand Award of the Year 2019, for the 8th year in a row, which is a great testament to our colleagues who strive to provide customer-first service, making the Contact Centre a great place to work. .
Our Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of our Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking a high caliber professional to join our team as Part Time Digital Customer Service Officer.
Principal Responsibilities​

  • Provide customer service in a contact centre environment with a customer first mentality

  • Communicate via digital service channels such as social media and email

  • Understand customer needs and offer relevant products, services and solutions

  • Take ownership of issues and provide timely resolutions, where necessary, direct customers to other departments

  • Achieve individual performance expectations and development

  • Maintain appropriate operational risk control and compliance in all activities


  • Strong written communication skills in Chinese and English

  • Proficiency in navigating through multiple digital platforms

  • Ability to multi task and run concurrent customer sessions to a high degree of accuracy and customer engagement

  • Minimum typing speed of 30 words per minute in Traditional Chinese

  • Experience in customer service is preferred

  • Willingness to study and be licensed for Insurance and Investment product licenses via a structured program sponsored by the bank

  • A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

When you join our team, from day one you'll have access to a competitive benefits package, including:

  • Flexible shift options for example working part time on fixed days

  • Ability to customize your working schedule on case by case basis

  • Tailored training program to ensure that you are well equipped for the role

  • Supportive, inclusive colleagues with a focus on teamwork

  • Paid annual leave plus additional leave such as marriage, birthday and maternity

  • Employer pension contribution

  • Medical coverage for you, your spouse and children

  • Employee banking services including loans, credit facilities, and credit cards

  • Support for acquiring any required job related licenses

  • Progressive career advancement opportunities

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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