管Operational§根顺，为客人点并务。Take order and serve the guest according to the sequence.§销售产。Up-sell product.§维客用并控制本。Maintain guest supplies and control the cost.§下时，确饮料存货正确。Ensure beverage stock in the bar is correct.§根标准确自助布置和务。Ensure buffet set up and service according to the standard.§根部门工作安排，确务的顺畅。Ensure smoothly service according to the task arranged.§处客人关于食和酒水方的求以疑问。Handle enquiries and require in food and beverage.§助月进行设备业用盘点。Assists in conducting monthly inventory checks on all operating equipment and supplies.§负责在务之对员工进行指导。Provide guidance before serving.§具备充足的知识，能够客人推和促销饮产。Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage.§能够对新员工和实习生进行培训。Able to train the new coming staffs and trainees.§与务部客房部和工程部良好的沟通，确厅的整和养。Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained.§根为客人供食和饮料。Provide food and beverage according to the menu.§适应饮部或酒店其他部门岗的活调。Exchange the position flexible.§始终供高效优质的务。Provide efficient and high quality service all the time.§摆并根的用时间调整摆。Set up and tune over the table in the meal period.§根布房建立的安排表，把的布到洗衣房并把干净的拿回部门。Change the linen according to the schedule.§根部门手册的标准进行摆。Set up tables according to the Department Operation Manual.§收集所有食物和饮料的需求。Collect the needs in food and beverage.§在忙的时候，巾。Fold napkin when not busy.§严格守厅的业时间。Strict in restaurant opening hours.§始终确务和周围环境的干净整。Maintain bar area tidy and clean.§严格控制客用，少和浪费。Strict in control guest supplies, Release breakage and waste.§以礼貌高效的方，处客人求。Handle guest require in a professional and efficiency manner.§完全解并严格执行部门手册。Fully understand and strict in Department Operations Manual.§根工作计划和部门培训工表处所有工作。All the work process according to the work plan and training task list.§完全解并应用饮部典20。Fully understand F&B Top 20.§完全解并支凯悦饮部愿景和使命。Fully understand and support Hyatt F&B vision and mission. 务Room Service §在结与客人的通，为客人点并所点的内容。Repeat order before hang up the phone.§确按客人的求正确点。Ensure order are correct.§确所有食物酒水时到客人房间。Ensure all the food and beverage delivering on time.§严格守酒店政策和程，特别是进入客房。Strict in hotel policy and procedure, especially enter the guest room.§确能进入有 请勿打扰的客房。Ensure never enter DND room.§当被告知收具时，确收走在客人房间或走廊的所有具。Take away all the cutleries and chinaware form the guest room and corridor when informed.§确所有的准确并在时收回款项。Ensure the check correct. 宴会Banquet §根客人求布置宴会会议场地。Set up function according to the guest request.§确所有会议的视频设备都事先过测试。Ensure all the AV equipment had been tested before function.§确将会议横幅摆放在正确的地点/置。Ensure banner hanged up at correct position.§将布和设备入仓库，确布和设备的干净整。Ensure equipment are cleaned before stored into store room.§与客房部紧密作，确会议场地始终干净整。Work closelywith housekeeping to ensure function tidy and clean.§与工程部紧密作，确会议设备的正常作。Work closelywith engineering, ensure meeting equipment working smooth.收银管Cashier Management
§执行凯悦宴会会议务标准Always follow Great Events = Hyatt standards§确根客人的消费项目打。Ensure bill always according to the guest order.§在上显示总金。Total amount always shows on the bill.§为客人找零，供现金支票票。Provide cash check and invoice.§确记录所有收入并准备报告。Ensure all the income was record.§读出并记录收银机上的总数，止留现金在手上。Check the total amount, never keep cash on hand.§确收入的准确并对这些款项必的述。Ensure income item all correct.§检查特殊支票。Check the special check.§确当时填写日记录。Ensure fill in the daily record when on duty.§如客人消预订，通过现金或信用为客人退款。When the guest cancel order, we can pay back by cash or credit card.§确收到的现金为真钞。Ensure cash are real.§确客人的信用在有效期内。Ensure guest credit card in period of validity.§严格守财务部关于收银现金处的政策和程。Strict in the policy and procedure of cashier and cash. 行政Administration§维护部门日志。Maintains the Daily Log Book.§时交所有客人/员工的事故报告。Report the guest/associate accident report.§根酒店失物招领程处所有 失物招领物。Handle lost and found items according to the policy and procedure. 薪资与生产力管Payroll & Productivity Management §通过在整个部门内建立活的员工编制，实施高效的薪资管/资分。这将一个活的员工基数（全员工临时工）多技能多任务的原则。Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§指导下属确生产力水平满足凯悦酒店集团饮部手册的求。Directs subordinates to ensure productivity meets the Hyatt Hotels CorporationFood and Beverage Operations Manual requirements.§关注改进生产力水平在接的指引下谨慎管用/薪资，确所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.§确使用新技术和新设备以高生产力。Ensures new technology & equipment are embraced as to improve productivity. §通过 活处工作（适当情况下）和简化工作程，回顾和断探索所有员工的生产力水平改善。Reviews and constantly seeks Productivity level improvements of all associates through the process of taking work out of the system (when appropriate) and through streamlining of work process.人员管People Management §给具备能力和资的员工委派适当的工作和责任，在培养和展员工的时确标准和安全。Delegates appropriately duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§通过与管，根酒店制度和程以相关适用法律，对所有饮部员工进行紧密导。Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.§拥护和支酒店的培训精神和以人为本的管哲学，并和进修培训展部厅密切作培养和展员工。Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates.§展助针对高技能和知识的培训活动。Develops and assists with training activities focused on improving skills and knowledge.§确员工完全解酒店的规章制度并照执行。Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.§监员工士气并供工作表现展的馈。Monitors associate morale and provides mechanism for performance feedback and development.§进行员工年度表现展评估，供真实和准确的回馈。Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.§将指导原则和核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to all levels of associates.总则General §按求出席所有会议并作出贡献。Attends and contributes to all meetings as required.§确部门的务一贯按照部门手册的标准，高效一致和礼貌的完。Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.§确始终供礼貌和专业的务。Ensures provide courteous and professional service at all times. §对酒店产知识当推广政策改的最新了解高效的内部沟通。Maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§按时加酒店部门的培训，以高技能和知识。Attend the training on time to improve skill and knowledge.§礼貌而高效的处客人和员工询问，对能立解决的投诉和问题进行汇报Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§确高标准的个人形象和仪容仪表。Ensures high standards of personal presentation & grooming.§与客人和事基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§根酒店行业和公的指引，回应需求改，执行任何的任务外责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.