Outlet Manager - Chinese Restaurant - Grand Hyatt Hangzhou

Outlet Manager - Chinese Restaurant - Grand Hyatt Hangzhou

2-5 years
Not Specified

Job Description

Summary :

  • Drive and work closely with marketing and F&B teams to position and sell the venue

  • Must be financially savvy to drive financial performance in order to exceed budgeted profitability

  • Drive guest satisfaction through Hysat and Brand Analytics

  • Responsible for short and long term planning of the venue

  • Ensure effective hiring, training, development, promotion and continuous reinforcement

  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results

  • Develop and implement creative strategies for revenue enhancement and cost containment

  • Develop and recommend the budget, marketing plans and objectives.  Manage within those approved plans

  • Responsible for maintaining a high energy, positive, professional appearance

  • Plan, coordinate & manage special events and holiday functions

Qualifications :

  • Minimum 2 years working experience as an Outlet Manager in Chinese  Restaurant. 

  • Fluent in English and Chinese

  • Strong leadership profile, and embrace Hyatt higher purpose and values

  • A true desire to understand and anticipate the needs of others in a fast paced environment

  • Refined verbal and written communication skills, outgoing personality

  • Must be proficient in general computer knowledge, able to learn managing systems such as POS, reservations and forecasting

  • Full understanding of Associate engagement

  • Ability to take the initiative to run the outlets as a free standing entity

  • Candidate must be extremely detail oriented, organized and self-confident to ensure flexibility & productivity

  • Candidates should possess strong food and beverage knowledge.

  • Hotel experience and a thorough understanding of restaurant service

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator providing exceptional customer service

Job Details




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