Operations Manager, Air Exp

Operations Manager, Air Exp

Other - China Shanghai
10-13 years
Not Specified

Job Description

Job Requisition #: RC267586
10/F, Ben Ben Mansion
Shanghai, China
Job Family: FTN: Operations Management
• To plan, direct & control all aspects of operations for air freight, ocean freight and sea/air freight • To plan, organize, implement and control operational policies and procedures to ensure timely and cost-effective accomplishment of country/station goals and objectives • Assist in project management, business planning, service improvements & strategy development with the objective to provide leadership for the work group, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability • Manage all other related activities to provide best possible service to customers and keep the Purple Promise
  • Select, train, develop, motivate and monitor performance of direct reports and develop a succession plan in order to achieve the functional and departmental objectives
  • Set the operations strategy and create short term & long term plans for operational needs
  • Establish and manage the operations structure
  • Develop effective communication channels, supervise the Ops and CS teams in resolving conflicts and ensure customer satisfaction
  • Apply consistent administration of disciplinary procedures
  • Choose and monitor performance of subcontractors/vendors, negotiate vendor/subcontractor contracts
  • Co-ordinate with Sales and Business development teams on quotations and bids submission
  • Maximize shipping revenues and minimize shipping expenses to achieve optimum profitability
  • Submit budget, forecasts, reports and analysis as requested
  • Review productivity reports, operational data & performance trends; identify, design, recommend & drive the implementation of leadership, service, technology and/or cost-saving improvements
  • Ensure compliance with system allocation policy and processes to meet sales and operational service requirements

  • Degree holder in transport / logistics studies or equivalent
    Experience & knowledge:
  • Minimum 10 years professional experience in forwarding / logistics service
  • Solid background in all areas of Air Freight and/or Ocean Freight operations
  • 5 years relevant management / supervisory experience
  • Excellent local and international market knowledge and carrier relationship
  • Project management & resource planning experience
  • Good command of written and spoken English, Mandarin and local language
  • Leadership, human relations and communication skills
  • Problem-solving and decision-making
  • People management & motivation
  • Strong communication skills

About FedEx

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. The Philosophy People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

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