Operational Risk Manager

Operational Risk Manager

The Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )
Taipei City
7-10 years
Not Specified

Job Description

Are you looking for unlimited opportunities to develop and succeed  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Job Summary
This role is expected to manage risk analysts in the implementation and completion of Risk and Control Self-Assessment (RCSA), including key control effectiveness testing (KCT), and Change Risk Assessment activities on a day to day basis. This includes the identification, measurement, assessment, monitoring, control and reporting of key risks and controls inherent in the processes, products, functions, and systems which the business owners are accountable for.
Role and Responsibilities
In terms of RCSA:
Implementation of risk and control self-assessment standards and establishment of overall operating and engagement model that includes identified risk and control assessment methodologies, sampling requirements, treatment of exceptions and reporting. Establishes and manages overall control assessment calendar for in-scope processes and key risks as per agreed timelines and risk management standards. This includes testing allocation for control analysts to ensure proper distribution, guidance, and oversight. In coordination with Line 2, establishes and manages overall control assessment calendar for in-scope processes and key risks as per agreed timelines and risk management standards. This includes testing allocation for control analysts to ensure proper distribution, guidance, and oversight. Helps in establishing the control effectiveness criteria for both design and operating effectiveness, help Line 1 in the performance of control effectiveness, and record/report results of controls effectiveness test to subsequently feed into the risk profile of the process. Provides a comprehensive reporting of the RCSA results, mitigation plans and residual risks to the leadership teams and stakeholders to ensure management, traction, 2nd line of defense review, closure, and oversight. Proactively support Line 1 in understanding, assessing, and managing risk inherent in the business, and in accordance with the risk appetite statement. Participates in Divisional/Segment risk assessments to understand the results of risk assessments, including control assessments, and risk remediations. Promotes a culture that encourages operational risk awareness and proactive identification of operational risks.
In terms of Transformation Risk:
Identifies and assesses project and organizational initiatives’ delivery and delivered risks throughout the project lifecycle. This includes providing a comprehensive risk assessment to enable a risk based managerial decision. Establishes and determines overall risk engagement model on delivery and delivered risk reviews, reporting and project risk opinions on locally owned projects and continuous improvement initiatives.  Develops risk review templates to ensure business risk profiles, risk and control taxonomies are consistently considered in driving and implementing change management across businesses. Ensures proper risk reviews on delivery and delivered risk impact to risk profiles on critical projects and initiatives are in place to enable risk-based management decisions on implementation.
  • University degree in Business, Information Technology, Accountancy, or related field
  • Minimum 7 years of relevant work experience in Financial Services or insurance industry with at least 5 years of experience in Risk Management either as 1b or 2nd line roles.
  • Proficient in Archer GRC is preferred.
  • Self-starter and can work independently, and at the same time a good contributor to team efforts.
  • Sound methodological experience in assessing operational risks and project risk assessment.
  • Excellent people leadership ability with passion for driving teams towards high performance.
  • Execution-oriented with strong focus to deliver targeted outcomes.
  • Assesses possible solutions using deep process and technical experience and uses judgement in handling escalated exceptions
  • Strong interpersonal skills and ability to work effectively across cultures. Excellent written and oral communication, interpersonal skills, and executive presence
  • Flexible on shift to meet business deadlines.

Applies industry best practices within daily work and continues to participate in professional development by reading publications, networking, and participating in professional organizations.
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract,develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 
It is our priority to remove barriers toprovide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information] (mailto:[Confidential Information]).

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This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined.We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.Recent Awards include:Forbes 2020 World’s Best EmployersGreater Toronto's Top Employers 2020Canada’s Top Employers for Young People 2020Canada’s Best Diversity Employers 2020For Manulife/John Hancock’s most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts’ in the top right corner of the page to sign up.

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