Officer, Customer Services (Phone Banking - General Banking)

Officer, Customer Services (Phone Banking - General Banking)

Dah Sing Bank
Hong Kong
3-6 years
Not Specified

Job Description


Responsible for answering customer enquiries, handling personal & corporate customers instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, emai & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.
Main Responsibilities:

  • Delivers consistent quality services, handles customers enquiries/ instructions efficiently and provides after-sales support.

  • Handle and ensure customer complaints are solved skillfully and effectively.

  • Achieve the service standard and objectives set by the Management.

  • Acquire business opportunity, refer business to branches and other sales units.

  • Handle customer's applications, transactions and instructions.

  • Collaborate with branches & other related business/support units.

  • Conduct on job training to the new comers.

  • Perform routine clerical duties and daily reconciliation & reporting.

  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 3 years relevant experience preferably in customer services of banking industry.

  • Experience in digital services and/or SME corporate client service is preferred.

  • Insurance and / or investment license is preferred; and possession of related regulatory qualifications
    and competencies are required.

  • Good communication and interpersonal skills.

  • Good command of written and spoken English and Chinese.

  • Fluent in Putonghua is highly preferred.

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