Network Connectivity Engineer

Network Connectivity Engineer

3-6 years
Not Specified

Job Description

about the role

Provide level 2 support activities for a large customer
. Work on both WAN (SD-WAN) / LAN solutions, as well as Cisco IPT solution
. Owns the complex incidents and act as Level 2 escalation for technical issues
. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
. Provide updates as needed to the customer to meet performance objectives.
. Comply with all the special process and procedures agreed with the account teams and customers.
. Ensure cases are allocated to the most appropriate next step as part of the case flow process.
. Perform technical escalations in line with company procedure.
. Document all troubleshooting and case management actions via the electronic case management system.
. Ability to build relationships with peer and management levels both with clients and the company management.
. Determination to process tasks according to predefined processes is essential.
about you

. Minimum 3-year hands on experience in operational networks.
. Excellent network troubleshooting skills in the following:
VPN Architecture: MPLS
Network devices: Cisco (Routers, switches, WAAS, AP, WCS, and IP telephony)
Routing protocols (EIGRP, OSPF, EIGRP and BGP).
Intensive Knowledge of QoS.
Tunnelling protocols IPSEC.
DSL services.
IP Telephony.
Voice over IP knowledge.
Must Have CCNP or HCIP Certification.
Nice to Have CCIE / HCIE.
Knowledge with Riverbeds & Cisco wireless Access Points

Customer Services & Operations

Job Details

Employment Types:




About Orange

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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