Manager, Digital Payment - Hang Seng Bank (HK)

Manager, Digital Payment - Hang Seng Bank (HK)

Hong Kong
8-11 years
Not Specified

Job Description

Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Manager, Digital Payment
Consumer Assets - Unsecured Loans
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.
We are currently seeking high caliber individual to join our department as Manager,
Digital Payment.
Principal responsibilities

  • Accountable for digital payment project management for Cards, work with internal and external parties, including Card Association Partners and FinTech vendors to deliver new payment options in digital means for customer

  • Lead and set a long-term vision for the Digital and Online Payment; manage its cost and benefits. Design the marketing program and engagement plan to drive frequent usage and to deepening customer relationship for business results

  • Be an active member as product owner in the scrum team, define user stories, and take charge of end-to-end product features and its design

  • In charge of customer communications, engagement program to promote adoption and usage of digital payment service

  • Support bank-wide Digital projects for Cards as product owner, including AI Chatbot, Digital/ Mobile Banking, Open-API etc.
  • University degree with minimum 8 years of relevant experience in Digital product design and project management
  • Strong aptitude for innovation and comfort in creating concepts from a blank canvas
  • Strong analytical, business and financial acumen with ability to develop and evaluate revenue models
  • Have a good understanding on payments and its process. Able to identify new opportunity for better customer experience and relief current pain-points.
  • Project management skills and the ability to manage multiple priorities / projects, ideally having solid experience in adopting Agile in digital projects
  • Sound knowledge in Card or Banking Product Development, would be advantage with experience in Loyalty program management.
  • Excellent communications and negotiation skills, able to talk to internal stakeholders, IT teams and Vendors
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proven ability to work with a diverse group for achieving an aggressive target
  • Track record of driving results

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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